Experienced Customer Service Representative - Health and Pharmacy Benefits at blithequark

Join blithequark and Make a Difference in the Lives of Our Members

At blithequark, a Fortune 4 organization, we're dedicated to delivering heart-driven support to our millions of plan members. We're seeking an experienced Customer Service Representative to join our Client Care division, where you'll play a vital role in helping individuals understand their pharmacy benefit plans and improving their overall healthcare experience.

About the Role

As a Customer Service Representative at blithequark, you'll be the primary point of contact for our members, addressing their inquiries and concerns regarding prescription coverage, medication inclusion, and mail-order solutions. Your expertise and knowledge will enable you to provide personalized solutions, simplifying the healthcare experience for our members.

Key Responsibilities

• Respond to inbound calls from members, answering questions and resolving issues related to pharmacy benefit plans.
• Provide clear explanations of prescription coverage, medication inclusion, and mail-order solutions.
• Offer personalized solutions to members, addressing their unique needs and concerns.
• Utilize your knowledge and skills to improve the overall healthcare experience for our members.
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Required Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree from an accredited institution.
• At least 1 year of experience interacting with clients in a customer-facing environment, such as a call center, retail, or hospitality industry.
• Proficiency in Windows-based applications and strong computer skills.

Preferred Qualifications

While not required, the following skills and qualities are highly valued:

• The ability to issue-taste in a positive, proactive way, resolving conflicts and addressing member concerns.
• A patient, supportive approach when interacting with clients, demonstrating a genuine concern for improving their experience.
• Reliability and compliance with scheduling principles, ensuring consistent and timely support.
• Strong client service skills, including courteous phone demeanor and exceptional professionalism.
• Effective oral, written, and interpersonal communication skills.

About blithequark

At blithequark, we're united by a single, clear purpose: Carrying our heart to each moment of your health. This purpose guides our commitment to delivering improved, human-driven healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering every individual to feel enabled by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.

We strive to promote and support a culture of diversity, inclusion, and belonging consistently. blithequark is a minority-owned business and an equal opportunity employer, committed to non-discrimination in all aspects of employment.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive hourly salary range of $20-$30.
• A comprehensive training program, including on-site and work-from-home options, to ensure your success in the role.
• Opportunities for career growth and professional development within the organization.
• A dynamic work environment that supports work-life balance and flexibility.
• A culture that values diversity, inclusion, and belonging.

Training and Development

Our extensive training program is designed to equip you with the knowledge and skills necessary to excel in this role. You'll participate in:

• Local training for up to a month and a half, providing hands-on learning and interaction with coaches and trainers.
• Independent modules and leadership engagement from day one, ensuring a comprehensive understanding of our organization and its mission.
• Ongoing development opportunities to stay up-to-date on industry trends and best practices.

Join Our Team

If you're passionate about delivering exceptional customer service and making a positive impact on the lives of our members, we encourage you to apply for this exciting opportunity at blithequark. Our team is dedicated to creating a supportive and inclusive work environment that fosters growth, innovation, and success.

Don't miss this chance to join a Fortune 4 organization and be part of a team that's shaping the future of healthcare. Apply now and take the first step towards a rewarding career at blithequark!