Experienced Customer Service Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – Remote Opportunity in Tallahassee, FL

Introduction to blithequark

At blithequark, we are revolutionizing the way automotive and recreational vehicle dealerships interact with their customers online. As an affiliate of blithequark, our team is dedicated to providing exceptional customer service experiences through online chat conversations. We are seeking highly motivated and tech-savvy individuals to join our team as Chat Specialists, working remotely from the comfort of their own homes in Tallahassee, FL. If you have a passion for delivering outstanding customer service, enjoy working in a fast-paced environment, and are comfortable with technology, we encourage you to apply for this exciting opportunity.

Job Overview

As a Chat Specialist at blithequark, you will play a vital role in representing our dealer clients favorably online and converting website traffic into leads. Your primary responsibility will be to engage in online conversations with customers, providing accurate information about automotive and recreational vehicle sales, service, finance, and general dealership questions. You will work in a relaxed yet professional environment, where no two days are ever the same. Our team is committed to making every customer interaction a positive and memorable experience, and we are looking for like-minded individuals to join our crew.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Provide detailed information about products and services, including sales, service, finance, and general dealership information, to help customers make informed decisions.
• Narrow down on appointment information to schedule appointments, ensuring a seamless handover to our dealer clients.
• Capture customer contact information for lead generation and client review, ensuring that every interaction is maximized for potential sales opportunities.
• Summarize interactions based on customer needs for client review, providing valuable insights to help our dealer clients improve their online presence.
• Develop and maintain a knowledge base of evolving products and services, staying up-to-date with the latest industry trends and developments.

Qualifications and Requirements

To be successful as a Chat Specialist at blithequark, you will need to possess excellent communication skills, both written and verbal, as well as a strong ability to multitask and adapt to change. Previous experience in retail customer service or the automotive industry is preferred but not necessary, as we provide comprehensive training to ensure your success in the role. You will need to have a handle on basic internet and window-based computer skills, and gaming experience is helpful but not required.

Essential Qualifications

• Positive and professional demeanor, with a strong focus on delivering exceptional customer service experiences.
• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Ability to adapt to change and enjoy a quick-paced work environment, with a strong emphasis on multitasking and prioritization.
• Basic internet and window-based computer skills, with the ability to learn new software and systems quickly.

Preferred Qualifications

• Previous experience in retail customer service or the automotive industry, with a strong understanding of sales, service, and finance principles.
• Gaming experience, with a strong ability to multitask and prioritize multiple conversations simultaneously.
• Strong technical skills, with the ability to troubleshoot basic technical issues and navigate complex software systems.

Technical Requirements

To work as a Chat Specialist at blithequark, you will need to have the following technical equipment and setup:

• Your own computer or laptop with a webcam, second monitor, microphone, and external mouse.
• A quiet, dedicated workspace free from distractions, with a reliable internet connection and a backup plan in case of technical issues.
• Ability to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT, with a strong commitment to learning and development.
• Ability to type at least 35 WPM, with 40 and above preferred, and a strong emphasis on accuracy and attention to detail.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Chat Specialist, you will have access to comprehensive training and ongoing support, with opportunities to develop your skills and knowledge in the automotive and recreational vehicle industry. You will work in a dynamic and fast-paced environment, with a strong emphasis on teamwork and collaboration. We offer a range of career growth opportunities, including promotions to senior roles, training and development programs, and a strong focus on internal mobility.

Work Environment and Company Culture

At blithequark, we pride ourselves on our relaxed yet professional work environment. We believe in fostering a culture of openness, transparency, and respect, where every team member feels valued and supported. We offer a range of perks and benefits, including flexible working hours, remote work options, and a strong emphasis on work-life balance. Our team is passionate about delivering exceptional customer service experiences, and we are looking for like-minded individuals to join our crew.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $13 per hour, with opportunities for growth and development within the company. Our benefits package includes a range of perks and incentives, including flexible working hours, remote work options, and a strong emphasis on work-life balance. We also offer a comprehensive training program, with ongoing support and development opportunities to help you succeed in your role.

Conclusion

If you are a motivated and tech-savvy individual with a passion for delivering exceptional customer service experiences, we encourage you to apply for this exciting opportunity to join our team as a Chat Specialist at blithequark. With a strong emphasis on career growth and development, a relaxed yet professional work environment, and a competitive compensation package, this is an opportunity not to be missed. Apply now to take the first step in your journey with blithequark, and discover a career that is both challenging and rewarding.