Experienced Remote Email Chat Representative and Call Centre Support Specialist for Exceptional Customer Service Delivery

Introduction to Blithequark

At blithequark, we are dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We strive to encourage personal responsibility and change, helping to rebuild, restore, and transform individuals and families. As a leader in our field, blithequark seeks a talented and compassionate Remote Email Chat Representative and Call Centre Support to join our team, providing exceptional service to our clients and contributing to our mission.

Job Overview

We are seeking a highly skilled and enthusiastic Remote Email Chat Representative and Call Centre Support to act as a liaison between our clients and our organization. The successful candidate will provide services information, answer questions, and resolve emerging problems that our clients' accounts might face with accuracy and efficiency. If you are genuinely excited to help clients, patient, empathetic, and passionately communicative, we encourage you to apply for this rewarding role. As a Remote Email Chat Representative and Call Centre Support at blithequark, you will be responsible for ensuring excellent service standards, responding efficiently to client inquiries, and maintaining high customer satisfaction.

Key Responsibilities

• Identify and assess clients' needs to achieve satisfaction, providing personalized support and solutions.
• Build sustainable relationships and trust with customer accounts through open and interactive communication, fostering long-term partnerships.
• Provide accurate, valid, and complete information by using the right methods and tools, ensuring that clients receive the support they need.
• Meet personal and customer service team sales targets and call handling quotas, contributing to the overall success of our organization.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution, demonstrating a commitment to exceptional customer service.
• Keep records of customer interactions, process customer accounts, and file documents, maintaining accurate and up-to-date records.
• Follow communication procedures, guidelines, and policies, adhering to blithequark's high standards of service and quality.
• Take the extra mile to engage clients, providing proactive support and solutions that exceed their expectations.

Essential Qualifications

• Proven customer support experience or experience as a Client Service Representative, with a track record of delivering exceptional service and support.
• Strong phone contact handling skills and active listening, with the ability to communicate effectively and empathetically with clients.
• Familiarity with CRM systems and practices, with the ability to leverage technology to enhance customer support and service.
• Customer orientation and ability to adapt and respond to different types of characters, with a flexible and patient approach to client support.
• Excellent communication and presentation skills, with the ability to articulate complex information in a clear and concise manner.
• Ability to multi-task, prioritize, and manage time effectively, with a strong focus on productivity and efficiency.
• High school diploma, with a strong foundation in education and a commitment to ongoing learning and development.

Preferred Qualifications

• Track record of over-achieving quota, with a proven ability to meet and exceed sales targets and performance goals.
• Experience working in a remote or virtual environment, with a strong ability to work independently and as part of a distributed team.
• Strong technical skills, with proficiency in a range of software applications and systems, including CRM systems and customer support tools.
• Ability to work in a fast-paced environment, with a strong focus on adaptability and flexibility in response to changing priorities and needs.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members, providing opportunities for ongoing learning, training, and professional development. As a Remote Email Chat Representative and Call Centre Support, you will have access to a range of training and development programs, including workshops, webinars, and online courses, to help you build your skills and advance your career. We also offer a range of career advancement opportunities, including promotions, lateral moves, and special projects, to help you achieve your career goals and aspirations.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. We believe in fostering a culture of inclusivity, diversity, and equity, where all team members feel valued, supported, and empowered to contribute their best work. As a Remote Email Chat Representative and Call Centre Support, you will be part of a dynamic and distributed team, working closely with colleagues and clients to deliver exceptional service and support. We also offer a range of perks and benefits, including flexible working arrangements, professional development opportunities, and a comprehensive compensation package, to help you achieve a healthy work-life balance and thrive in your role.

Compensation and Benefits

Blithequark offers a competitive compensation package, including a salary range that reflects your experience and qualifications, as well as a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks and incentives, including bonuses, rewards, and recognition programs, to recognize and reward your contributions and achievements. As a Remote Email Chat Representative and Call Centre Support, you will have access to a range of tools and resources, including software, hardware, and training, to help you deliver exceptional service and support to our clients.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for the Remote Email Chat Representative and Call Centre Support role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our clients, while also advancing your career and achieving your professional goals. With a strong focus on teamwork, collaboration, and mutual respect, we believe that blithequark is a great place to work, with a positive and supportive work environment, and a range of opportunities for growth and development. Apply today to join our team and start your journey with blithequark!