Experienced Full Stack Customer Service Representative – Delivering Exceptional Experiences in a Global Digital Business Services Environment

Join the blithequark Family: Where Passion Meets Purpose

blithequark is a pioneering global digital business services company that empowers the world's top brands to streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 dedicated professionals speaking more than 300 languages, we pride ourselves on our global reach and local presence, making us a force for good in our communities, with our clients, and in protecting the environment.

About Our Culture and Values

At blithequark, we strive to create an environment where our employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We believe that when our team members are happy and healthy, they are more productive, creative, and engaged. Our mission is to provide a workplace conducive to happiness and a healthy work-life balance, fostering a culture of inclusion and diversity where everyone feels welcome and valued.

Unlock Your Potential with blithequark

As a Customer Service Representative at blithequark, you will be the frontline ambassador for our clients, fielding customer inquiries and finding innovative ways to respond. You will thrive in a collaborative and engaging environment, interacting with people from diverse backgrounds, and experiencing a new challenge every day. With our commitment to growth and development, you will have the opportunity to discover your potential and take your career to new heights. Our Chief Client Officer is a shining example, having started her career as an agent and risen to the top of the company.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team in the Bristol, TN area. As a key contributor to our customer service team, you will handle customer inquiries, provide excellent service, and work collaboratively with our team to resolve issues efficiently. If you are a fearless individual who is inspired to deliver exceptional results, we encourage you to apply.

Key Responsibilities

• Handle and respond to customer inquiries in a timely and professional manner
• Provide excellent customer service through active listening and empathy
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive and solution-focused
• Appropriately communicate with customers, using clear and concise language
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues and suggest improvements to our processes

Requirements and Qualifications

Essential Qualifications:

• Ability to work remotely in a virtual team environment
• Over 18 years of age
• High School Graduate or GED
• Comfort with desktop computer systems and technology
• Proven oral and written communication skills
• Logical problem-solving skills and ability to navigate complex issues
• Organization and work prioritization skills

Preferred Qualifications:

• 6 months of customer service experience
• Ability to type 25 words per minute
• Experience with Windows operating systems

Work from Home Requirements

To ensure a seamless and productive work experience, we require:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeding 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeding 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

What We Offer

At blithequark, we are committed to providing a comprehensive benefits package that supports our employees' well-being and growth. Our benefits include:

• Paid Training and Development Programs
• Competitive Wages and Benefits
• Medical, Dental, and Vision Coverage
• 401k and Other Retirement Plans
• Paid Time Off and Employee Wellness Programs

Why Join blithequark?

By joining our team at blithequark, you will be part of a global community that values innovation, customer satisfaction, and employee growth. We offer:

• Opportunities for Career Advancement and Professional Growth
• A Collaborative and Engaging Work Environment
• A Culture of Inclusion and Diversity
• A Comprehensive Benefits Package

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to creating a workplace that is inclusive and respectful of all employees. We welcome applications from diverse candidates and are dedicated to providing a work environment that is free from harassment and discrimination.

Employment Type

This is a full-time position, offering a stable and secure work environment with opportunities for growth and development.

How to Apply

If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss your qualifications further.