Experienced Full Stack Customer Service Support Representative – Client Relationship Building & Product Education at Blithequark

Join the Blithequark Team: Delivering World-Class Customer Experiences

Blithequark is a leading innovator in the healthcare industry, and we're seeking a highly skilled and passionate Customer Service Support Representative to join our dynamic team. As a key member of our customer-centric organization, you will play a vital role in ensuring that our clients, including physician offices, hospital laboratories, patients, and internal stakeholders, receive exceptional support and product education. If you're driven by a passion for delivering outstanding customer experiences and are excited about the opportunity to work with a forward-thinking company, we encourage you to apply.

About Blithequark

At Blithequark, we're dedicated to revolutionizing the healthcare industry through innovative solutions and exceptional customer service. Our team is comprised of talented professionals who share a common goal: to make a positive impact on the lives of our clients and patients. We're proud to be an Equal Opportunity Employer, committed to diversity, inclusion, and equal employment opportunities.

Job Summary

As a Customer Service Support Representative at Blithequark, you will serve as a liaison between our organization, clients, and patients, providing product education and support while ensuring a world-class customer experience. You will work closely with our customer-centric team to resolve routine customer requests, address complex issues, and qualify new customers. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Act as a liaison between Blithequark, clients, and patients, ensuring seamless communication and issue resolution.
• Resolve routine customer requests and address complex issues via inbound and outbound calls, email, or the internet.
• Provide exceptional customer service, speaking with clients in a courteous, friendly, and professional manner.
• Inquire, clarify, and confirm customer requirements and understanding of solutions.
• Offer additional customer education and information as needed.
• Qualify and establish new customers requesting Blithequark's products and services.
• Work with multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED equivalent required.
• Associate's or Bachelor's degree highly desired.
• Previous experience in a customer service role.
• Knowledge of Microsoft Office suite.
• Strong verbal and written communication skills, with excellent listening and response abilities.
• Courteous with a strong customer service orientation.
• Excellent multitasking abilities.
• Strong flexibility and ability to manage and adapt to changing priorities quickly.

Preferred Qualifications:

• Prior experience with Laboratory Information Systems.
• Experience working in a contact center/call center environment.
• Prior healthcare industry experience, such as a physician's office or hospital.
• Bilingual in English and Spanish.

Work Environment and Benefits

At Blithequark, we offer a dynamic and supportive work environment that fosters growth, development, and collaboration. Our remote work options provide flexibility and work-life balance, allowing you to thrive in your personal and professional life.

As a valued member of our team, you will be eligible for comprehensive benefits, including:

• Medical, Dental, and Vision coverage.
• Life, STD/LTD, and 401(K) benefits.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Company bonus opportunities.

Career Growth and Development

At Blithequark, we're committed to helping our team members grow and develop their skills. We offer opportunities for professional development, training, and mentorship, enabling you to advance your career and achieve your goals.

How to Apply

If you're excited about the opportunity to join our team and make a positive impact on the lives of our clients and patients, please submit your application today. We encourage all qualified candidates to apply, and we look forward to hearing from you.

Application Window Closes: August 22nd, 2024

Pay Range: $15 - $25

Work Schedule: Monday-Friday, 8:00 am - 4:30 pm AZT, with additional days/hours as business needs require.

Work Location: Remote work options available.

Don't miss this opportunity to join our team and start making a difference. Apply now and take the first step towards a rewarding career at Blithequark.