Experienced Remote Customer Service Representative – Inbound Call Handling and Scheduling Support for Leading Smart Home Security Provider

About blithequark

blithequark has been at the forefront of helping save lives since 1874. As the #1 smart home security provider in the U.S., we play a crucial role in protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. At blithequark, our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.

Learn more about life at blithequark here. We're currently hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Position Summary

We're seeking a highly skilled and customer-focused Remote Customer Service Representative to join our Field & Operations Support Center team. As a key member of our customer service team, you will be responsible for handling inbound call traffic from both internal and external customers, providing scheduling support, and resolving customer inquiries. Your primary goal will be to deliver world-class customer service, meet customer scheduling expectations, and act as a liaison between customers and our internal workgroups.

Major Responsibilities

• Receive and handle approximately 100-150 inbound calls from internal and external customers daily, providing scheduling support and resolving customer inquiries.
• Handle all calls with "one call" resolution, minimizing transfers to resolve customer requests efficiently.
• Make informed decisions to dispatch technicians when on-site service is required, ensuring prompt and effective resolution of customer needs.
• Navigate complex scenarios to achieve customer satisfaction and prevent escalation, utilizing exceptional customer service skills.
• Effectively multi-task, prioritizing multiple customer inquiries and scheduling requests while maintaining high levels of customer satisfaction.
• Resolve customer inquiries related to SMS Text appointment confirmations and confirm site readiness as needed.

Requirements and Qualifications

Essential Qualifications

• Superb customer service skills, with a strong ability to empathize with customers and provide personalized support.
• High School diploma or GED required.
• Ability to type at least 45 words per minute (wpm).
• Strong problem-solving and decision-making abilities, with the capacity to analyze complex scenarios and make informed decisions.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
• Proficient in prioritizing decisions based on multiple criteria and identifiable standards of policies and procedures.
• Proficient in aspects of Microsoft Office, with the ability to quickly learn and adapt to new software applications.
• General technical knowledge, with a willingness to learn and stay up-to-date with industry developments and trends.

Preferred Qualifications

• Previous experience in customer service, preferably in a call center or support environment.
• Familiarity with smart home security systems and technologies.
• Experience working in a remote or virtual environment, with the ability to work independently and manage time effectively.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Remote Customer Service Representative, you'll have access to comprehensive training programs, career advancement opportunities, and a supportive team environment. Our employees are our greatest asset, and we invest in their success through:

• Competitive pay and benefits package, including $15.00 per hour.
• Access to healthcare benefits, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, and wellbeing benefits.
• Paid time off, with accrual of up to 120 hours in the first year, and increasing accrual rates thereafter.
• 6 paid holidays, recognizing the importance of work-life balance.

Work Environment and Company Culture

At blithequark, we celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued and respected. Our company culture is built on:

• A commitment to innovation, customer satisfaction, and community involvement.
• A collaborative and supportive team environment, with regular feedback and coaching.
• A focus on employee growth and development, with opportunities for career advancement and learning.

How to Apply

If you're passionate about delivering exceptional customer service and making a real impact, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application here. We look forward to hearing from you!

blithequark is an Equal Employment Opportunity (EEO) Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

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