**Experienced Customer Service Representative – Technical Support Associate for blithequark's Global Fitness Solutions**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a global leader in the fitness industry, as a Technical Customer Support Associate. **About blithequark** At blithequark, we're on a mission to empower people to live healthier, more active lives. Our team is comprised of passionate individuals from diverse backgrounds and cultures, united by a shared commitment to inspiring positive change. As a global company, we're dedicated to creating innovative solutions that make a real difference in the lives of our customers. **Join Our Team!** As a Technical Customer Support Associate, you'll play a vital role in delivering exceptional customer experiences and ensuring the highest standards of quality and service. You'll be part of a dynamic team that's passionate about making a difference, and you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment. **Key Responsibilities:** * Respond to customer contacts via inbound Automatic Call Distributor (ACD) calls and system and internal emails, providing professional, stellar quality service to domestic, international, commercial, and consumer customers and blithequark sales representatives. * Maintain contact with National Commercial and Consumer accounts via phone, email, and fax contact and business correspondence. * Explain and administer company policies and procedures pertaining to customer service, such as warranty policy, parts credit, return policy, etc. * Communicate effectively with internal customers (within CSS and other departments) on the status of requests and assist in determining corrective action to ensure customer satisfaction. * Cross-functionally work closely with Management, Field Service internal and external support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved. * Assist customers with part orders and other requests using ORACLE and other software, including data-entry of customer numbers, part numbers, quantity, etc. * Process customer warranty or billable parts orders or returns. * Monitor Oracle Business Intelligence (OBI) to assess daily open order reports and resolve any open and back order issues or orders with an on-hold status. * Respond to all customer correspondence and voicemails within established Service Levels. * Proactively notify customers of any issues that may prevent them from being fully satisfied and work to resolve issues in a timely fashion. * Escalate back order parts issues per policy to determine parts availability and inform the customer. * Provide general technical assistance to internal and external customers using both oral and written communication skills. * Use Operations Manual to diagnose the problem and walk the customer through the solution, if possible. * Enter service request to dispatch a technician when needed to fix equipment. * Demonstrate the ability to use and read schematics to be able to solve technical problems. **Qualifications:** * Minimum 2 years related experience in a customer service and/or call center environment dealing with external customers preferred. * Technical experience in repairs and/or help-desk support in diagnosing repairs of electro-mechanical equipment highly preferred. * Mechanical aptitude or good understanding of mechanics preferred. * Familiarity with fitness equipment and parts a plus, but not required. * Excellent verbal and written communication skills. * High level of detail orientation. * Experience with Microsoft Word, Excel, and Oracle preferred. * Projects a positive, proactive, and very helpful attitude. * Takes initiative to complete tasks with urgency and accuracy. * Detail-oriented with a strong ability to recognize parts and part numbers. * Participates as a team player. * Ability to deal with fast-paced environment with a high volume of contacts on a consistent basis. * Able to multi-task successfully. * Able to work independently with minimal direct supervision. * Responds to customers and colleagues in a professional and courteous manner. * Must be flexible and adapt quickly to change. * High school diploma or GED required; Bachelor's degree preferred. **What We Offer:** * A dynamic and supportive work environment that encourages growth and development. * Opportunities for career advancement and professional growth. * Competitive compensation and benefits package. * Flexible work arrangements, including 100% remote work-from-home options. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and training programs. * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Why Join blithequark?** At blithequark, we're passionate about making a difference in the lives of our customers and employees. We believe in creating a workplace culture that's inclusive, supportive, and empowering. As a member of our team, you'll have the opportunity to: * Work with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiences. * Contribute to the development of innovative solutions that make a real difference in the lives of our customers. * Grow and develop your skills in a supportive and inclusive environment. * Enjoy a comprehensive benefits package and competitive compensation. * Participate in our employee recognition and rewards program. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an affirmative action-equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. blithequark complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. **Important Notice:** Please be aware that there is a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that blithequark will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@blithequark.com" or "@blithequarkfitness.com" domain email addresses or "[email protected]" for U.S. opportunities. Apply for this job