Experienced Customer Care Professional - American Express Remote Customer Support Role

Join the American Express Team: Elevate Your Career in Customer Support

At American Express, we're committed to providing an exceptional customer experience, and we're looking for talented individuals to join our team as Customer Care Professionals. As a key member of our customer support team, you'll have the opportunity to work with a global and diverse community of associates, driving success and growth while developing your skills and career.

About American Express and Our Customer Support Role

American Express is a leading financial services company with a rich history and a strong commitment to its customers. As a Customer Care Professional, you'll be the face of our organization, interacting with entrepreneurs and business leaders to understand their needs and provide personalized support. Our customer support team is dedicated to delivering exceptional service, resolving issues, and identifying opportunities to upsell and cross-sell our products and services.

Key Responsibilities

• Handle inbound customer calls, engaging with entrepreneurs and business leaders to understand their needs and provide tailored solutions
• Develop and maintain a deep understanding of American Express products and services, including Small Business Services (SBS) offerings
• Convey complex product information in a clear and concise manner, highlighting key features, benefits, and value propositions
• Continuously develop and refine your sales skills, including building rapport, identifying customer needs, handling objections, and closing deals
• Provide exceptional customer service, responding to account-related inquiries and resolving issues in a fast-paced, dynamic environment
• Maintain accurate records and reports, adhering to established policies and procedures
• Uphold the highest standards of integrity, complying with regulatory and compliance guidelines related to customer support and sales practices

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A minimum of 2 years of customer service experience, with a proven track record of building customer loyalty through exceptional listening, consultative relationship-building, and effective communication
• Demonstrated success in a customer support and sales environment, with a strong ability to work in a fast-paced, metrics-driven environment
• The ability to multitask, navigate multiple electronic systems, and work in a dynamic, ever-changing environment
• A high school diploma or equivalent; education benefits are available for eligible candidates
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner
• A strong customer-centric mindset, with a passion for delivering exceptional service and support

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a financial services or sales environment
• Knowledge of American Express products and services, including SBS offerings
• Experience working in a remote or virtual customer support environment
• A degree or certification in a related field, such as business, marketing, or customer service

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our associates grow and develop their careers. As a Customer Care Professional, you'll have access to:

• Industry-leading training and ongoing development opportunities, designed to enhance your skills and knowledge
• A comprehensive onboarding program, ensuring a smooth transition into your new role
• Ongoing coaching and feedback, helping you refine your skills and achieve your career goals
• Opportunities for career advancement, with a clear path for progression within the organization

Work Environment and Company Culture

As a remote customer support representative, you'll work from the comfort of your own home, with the flexibility to manage your work schedule and environment. Our company culture is built on a foundation of:

• A commitment to excellence, with a focus on delivering exceptional customer experiences
• A diverse and inclusive workplace, where everyone is valued, respected, and empowered to succeed
• A collaborative and supportive environment, where associates can share ideas, learn from each other, and grow together

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly salary range of $25-$35, depending on experience and qualifications
• A comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays, allowing you to recharge and enjoy time with family and friends
• Opportunities for career advancement and professional growth, with a clear path for progression within the organization

Join Our Team!

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Care Professional at American Express, you'll be part of a dynamic and supportive team, driving success and growth while developing your skills and career. Apply today and take the first step towards a rewarding and challenging career with a leading financial services company.