Experienced Business Impact Specialist – Dynamic Support Role for Delivery, Space Management, Sales, and Warehouse Teams

Introduction to Workwarp

At Workwarp, we pride ourselves on being a dynamic and innovative company that values teamwork, excellence, and customer satisfaction. As a leader in our industry, we are committed to providing top-notch services and products that exceed our customers' expectations. Our secret ingredient is our teammates, and we are dedicated to fostering a work environment that is supportive, inclusive, and rewarding. If you are a motivated and versatile individual looking for a new challenge, we invite you to join our team as a Business Impact Specialist.

Job Overview

We are seeking a highly skilled and adaptable Business Impact Specialist to provide critical support to our delivery, space management, sales, and warehouse teams. As a true "utility player," you will be well-versed in various frontline roles, including customer-facing and non-customer facing positions. Your primary responsibility will be to respond to and fulfill needs associated with staffing shortages, work stoppages, and other challenges that create gaps in our frontline staffing plan. You will be qualified and skilled to perform all job duties identified in the job descriptions of CDL qualified Delivery Merchandiser, Bulk Merchandiser, Space Management Specialist, Warehouse Laborer, Forklift Driver, and Account Developer, among others.

Key Responsibilities

• Covers staffing gaps competently to maintain established route standards and sales, ensuring a high level of customer service is maintained
• Orders, fills, merchandises, and rotates products on displays, cold vaults, and cooler equipment, according to Company standards
• Handles urgent customer needs to meet commitments made to customers in a timely, consistent, and professional manner, through partnering with the sales & service, warehouse, and customer management teams
• Assists supervisor to help with projects, tasks across the territory, and other duties as assigned
• Fills all shelves, racks, displays, and equipment and places proper POS items, inspects work area for cleanliness, and verifies sets are in accordance to the plan-o-gram
• Communicates sales opportunities to the sales team and/or customer
• Prepares and loads onto their company vehicle the necessary equipment and point of sale materials to complete the work assignments for each customer
• Greets the store contact and reviews the plans for the reset of racks, displays, and point of sale materials, and removes and replaces any supplies and equipment that are needed to complete the reset of displays
• Ensures all Outbound loads are secured and safe by applying protective wrapping as needed, and that the proper documentation is attached (STO), loads and unloads trailers as needed to support delivery activities following CCCI SOPs
• Performs all safety and housekeeping activities, including conducting pre-trip and post-trip checks, reviewing daily documentation for accuracy, and keeping the work area neat and clutter-free

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED
• Knowledge acquired through 1 to 3 years of relevant work experience
• Valid driver's license for your state of residency
• Commercial Driver's License (CDL) or permit (Class A) or the ability to obtain such
• Excellent interpersonal skills and the ability to work effectively to satisfy the needs of a variety of customers with different demands and expectations
• Flexibility and willingness to travel extensively, including overnight and successive weeks, with anticipated 50-60% overnight travel
• Availability to work weekends and some holidays
• Able to perform job duties with minimal supervision on a timely basis
• Excellent safety record and comprehension of safety principles, including proper lifting and use of personal protective equipment

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Excellent driving history for the last seven years, with a 7-year Motor Vehicle Report that will be reviewed
• Ability to pass and maintain D.O.T physical requirements
• Forklift and pallet jack certification

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Advanced forklift skills (single-wide and preferred, double-wide)
• Pallet-jack skills
• Ability to work in a fast-paced, continuous lifting environment
• Ability to lift up to 50 lbs. of product repetitively
• Must be able to sit or stand for long periods
• Must have the ability to push and pull manual and powered material handling equipment (i.e., pallet jack, hand-truck, etc.) containing product loads for a minimum of 100 yards without assistance
• Ability to frequently get on and off a forklift
• Capable of opening and closing truck dock doors

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our teammates. As a Business Impact Specialist, you will have access to:

• Paid training to help you develop the skills and knowledge needed to succeed in your role
• Opportunities for career advancement and growth within the company
• A dynamic and supportive work environment that encourages learning and development
• A comprehensive benefits package, including paid time off, holidays, and a 401(k) with company matching

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork, excellence, and customer satisfaction. As a Business Impact Specialist, you will be working in a variety of settings, including warehouses, customer storage areas, and delivery routes. You will be expected to be flexible and adaptable, with a willingness to travel extensively and work in a variety of environments.

At Workwarp, we value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all teammates. We are an EEO/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Compensation, Perks, and Benefits

We offer a competitive salary, with a pay range of $220/day to $223/day, depending on experience. In addition to your salary, you will be eligible for a comprehensive benefits package, including:

• Paid training
• Paid time off, plus paid holidays
• 401(k) with company matching on a dollar-for-dollar basis
• Employee Stock Purchase Plan (ESPP)
• Group Health Insurance – Medical, Dental, Vision & Disability
• Basic and Supplemental Life Insurance

Conclusion

If you are a motivated and versatile individual looking for a new challenge, we invite you to apply for the Business Impact Specialist role at Workwarp. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and innovative company. Apply now and take the first step towards a rewarding new role.

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