Experienced Customer Support and Product Management Professional - Remote Part-Time Opportunity with blithequark

Introduction to blithequark

At blithequark, we are dedicated to putting our clients at the forefront of everything we do. As a leader in the retail industry, we strive to create a seamless and personalized experience for our customers. Our Client Digital Identity team is at the heart of this mission, working tirelessly to enhance client centricity and provide a comprehensive understanding of our customers' needs and preferences. We are now seeking an experienced Customer Support and Product Management professional to join our team on a part-time, remote basis.

Job Overview

In this role, you will be responsible for driving the development and execution of our client digital identity product strategy, with a strong focus on identity matching and data clean room capabilities. You will work closely with cross-functional teams, including product, design, and business groups, to deliver elite digital identity solutions that prioritize data security and customer privacy. If you are a skilled communicator, leader, and problem-solver with a passion for customer-centricity and data-driven decision making, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Drive the development and execution of the client digital identity product strategy, with a strong focus on identity matching and data clean room capabilities
• Define and communicate a digital identity and data clean room strategy, prioritization, and timelines for the Client Digital Identity Platform
• Ensure tools are built and scaled to support the security and integrity needs of internal teams in managing customer digital identities
• Work with a digital identity-centered mindset to connect internal clients to the Client Digital Identity Platform, ensuring all internal teams have access to secure and comprehensive customer identity data
• Define and track key performance indicators (KPIs) and metrics to measure product success, emphasizing the effective management and protection of customer digital identities
• Stay up-to-date with industry trends and advancements in customer digital identity, data clean room, data security, and privacy, identifying opportunities for product innovation and differentiation
• Collaborate with Design, blithequark Interface, Data Ventures, blithequark+, and Marketing teams to deliver elite digital identity solutions with a strong emphasis on data security and customer privacy

Essential Qualifications

• Bachelor's degree required; MBA or advanced degree preferred
• 8+ years of experience in Product Management, including at least 2 years of experience working in customer identity or advertising/marketing space; retail industry experience is a plus
• Quantitative or technical background is preferred
• Sound business judgment and ability to think critically, analyze quantitatively, problem-solve, and prioritize technical requirements
• Ability to think and act strategically and tactically
• Strong oral and written communication skills, with demonstrated ability to influence others internally and externally
• Strong leadership and team management skills, with ability to persuade and inspire teams to deliver results
• Proven experience in developing and executing successful product roadmaps and initiatives
• Strong understanding of industry trends, emerging technologies, and market trends in the retail space
• Experience with Agile methodologies and project management tools

Preferred Qualifications

• Graduate degree in Computer Science, Engineering, Business Administration, or related field
• 8+ years of experience as a product manager, preferably working on consumer-facing, large-scale, highly complex B2B/C products
• Executive experience
• We value candidates with a background in creating comprehensive digital experiences, demonstrating expertise in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
• Familiarity with accessibility best practices and commitment to creating accessible products and services that adhere to blithequark's accessibility guidelines and policies for supporting an inclusive culture

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a part-time, remote Customer Support and Product Management professional, you will have access to a range of learning benefits, including our Live Better U program, which offers Walmart-paid education benefits for full-time and part-time associates. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic company culture. We believe in fostering a work environment that is collaborative, innovative, and customer-centric. As a remote employee, you will be part of a virtual team that is dedicated to delivering exceptional results and making a positive impact on our customers' lives.

Compensation, Perks, and Benefits

We offer a competitive salary range of $35-40 per year, as well as performance-based bonus rewards. Our benefits package includes medical, vision, and dental coverage, as well as 401(k), stock purchase, and company-paid life insurance. You will also receive PTO or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy cost reimbursement, and more.

Conclusion

If you are a motivated and experienced Customer Support and Product Management professional looking for a part-time, remote opportunity with a leading retail company, we encourage you to apply for this exciting role at blithequark. With a strong focus on customer centricity, data-driven decision making, and digital identity, this position offers the opportunity to make a real impact on our customers' lives and drive business growth. Apply now to join our talented team and take your career to the next level!