Experienced Clinical Support Analyst - Remote Opportunity: Driving Insights and Excellence in Healthcare with CVS Health

Join Our Mission-Driven Team at CVS Health

About CVS Health and Our Culture

CVS Health is a leading healthcare company that prioritizes its people and the communities we serve. Our culture is built on a foundation of respect, integrity, and compassion. We strive to create a work environment that is inclusive, diverse, and supportive of all employees. Our Heart At Work Behaviors guide our actions and decisions, ensuring that we deliver exceptional care and service to our customers and clients.

Position Summary

The Clinical Support Analyst will work closely with Clinical Advisors and internal partners to analyze client data requests, regulatory requests, and business insights. This role requires strong analytical, research, and presentation skills, as well as the ability to work independently and collaboratively as part of a team. As a Clinical Support Analyst, you will have the opportunity to work on various projects, develop new skills, and contribute to the success of our clients.

Key Responsibilities

• Collect, analyze, and present clinical data to support strategic clinical consultations and client requests
• Evaluate healthcare information from various sources to identify trends and business insights
• Utilize data tools to support Clinical Advisors in responding to data requests and client queries
• Work with Clinical Advisors to analyze client data requests, regulatory requests, and business insights
• Support the maintenance of Utilization Management Microsites, ensuring accuracy and compliance with client requirements
• Provide consultative analysis of results and suggest additional analysis or innovative solutions as needed
• Collaborate with internal partners to ensure accurate representation of pharmacy benefit data
• Design and develop customized solutions to meet client needs, driving accuracy, clarity, efficiency, and automation
• Work collaboratively with CVS Health clients during virtual meetings using a client-centered approach
• Provide guidance and best practices for available tools and existing processes
• Utilize proprietary systems, reporting tools, and software to generate necessary client reporting and conduct research

Essential Qualifications

• 2 years of work experience in a health plan, PBM, pharmacy, benefits, or insurance background
• 3 years of experience in Microsoft Office suite, including proficient skills in Outlook, Access, Word, Excel, and PowerPoint
• Strong analytical, research, and presentation skills
• Excellent communication and organization skills, with the ability to track and handle issues
• Strong attention to detail and ability to work independently and effectively manage workload

Preferred Qualifications

• Pharmacy experience preferred
• Pharmacy Technician certification preferred
• Project Management Experience
• Strong Microsoft Office skills with an emphasis in Excel and/or Access
• 3+ years of experience in client/customer service-based environment
• Excellent knowledge of Prescription Benefit Management (PBM) industry preferred

Education

High School Diploma or GED required; Bachelor's degree preferred

Compensation and Benefits

The typical pay range for this role is: $43,888.00 - $93,574.80. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

Career Growth Opportunities and Learning Benefits

At CVS Health, we're committed to the growth and development of our employees. We offer various training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals. Our employees have access to:

• Professional development courses and workshops
• Mentorship programs
• Career advancement opportunities
• Leadership development programs

Work Environment and Company Culture

Our work environment is designed to support the well-being and success of our employees. We offer:

• A 100% remote work opportunity for this role
• A collaborative and inclusive work culture
• A flexible work environment that supports work-life balance
• A commitment to diversity, equity, and inclusion

Why Join CVS Health?

By joining CVS Health, you'll become part of a mission-driven team that's dedicated to transforming the healthcare landscape. You'll have the opportunity to work on challenging projects, develop new skills, and contribute to the success of our clients. Our company culture prioritizes our people, and we're committed to creating a work environment that's inclusive, diverse, and supportive of all employees.

How to Apply

If you're a motivated and analytical professional looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

We look forward to hearing from you and exploring how you can join our team!