Experienced Call Center Customer Support Agent - Healthcare Industry - Remote US Opportunity at blithequark

Join a Dynamic Team Revolutionizing Healthcare Support

At blithequark, we're on a mission to harness the power of technology to improve the health and well-being of vulnerable communities. We're seeking a skilled and compassionate Call Center Customer Support Agent to join our remote team in the US. As a key player in our customer support division, you'll be the frontline representative for our healthcare clients, providing top-notch service and support to providers and members alike.

About blithequark and the Healthcare Industry

blithequark is a leader in the healthcare technology sector, dedicated to solving complex business challenges and enhancing the way we work and grow. Our team is passionate about finding innovative solutions to some of healthcare's biggest challenges. As a Call Center Customer Support Agent, you'll be part of a dynamic team that is committed to delivering exceptional customer experiences and driving business success.

Your Role in Our Mission

As a Call Center Customer Support Agent - Healthcare at blithequark, you'll play a critical role in our mission to improve healthcare outcomes. Your primary responsibilities will include:

• Responding to inbound calls from providers and members regarding enrollment, claims, policy, and other healthcare-related inquiries
• Resolving customer inquiries in a timely and accurate manner, escalating complex issues to senior representatives or management as needed
• Documenting customer interactions and updating account history records with results of the inquiry
• Initiating required confirmations and follow-up actions without direct supervision
• Collaborating with team members, management, customers, and clients to resolve customer service issues and improve overall service quality
• Reviewing and recommending modifications to procedures and workflow to ensure efficient and effective processing of transactions
• Staying up-to-date with industry best practices, process improvements, and customer service standards to maintain a state-of-the-art contact center

What We're Looking For

To succeed in this role, you'll need:

• 2+ years of customer service or telephone experience, preferably in a healthcare or related industry
• Excellent problem-solving and communication skills, with the ability to articulate complex information in a clear and concise manner
• Strong analytical and critical thinking skills, with the ability to troubleshoot issues and resolve customer complaints
• Ability to work independently with accountability for self-time management and productivity
• Proficiency in following oral and written directions, with a high degree of accuracy and attention to detail

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Experience working in a fast-paced, dynamic call center environment
• Familiarity with healthcare industry terminology, processes, and regulations
• Previous experience with customer relationship management (CRM) software and other relevant technologies

What You Can Expect in This Role

As a Call Center Customer Support Agent at blithequark, you can expect:

• A fully remote work arrangement, allowing you to work from the comfort of your own home
• A full-time schedule (40 hours/week), with potential for shift work and occasional overtime
• A competitive salary range of $29,100 - $41,600 per year, depending on your experience and qualifications
• A comprehensive benefits package, including health insurance, 401(k) employer match, and educational assistance
• Opportunities for career growth and professional development, including leadership and technical development academies
• A dynamic and inclusive work environment that values diversity, equity, and inclusion

Technical Requirements

To work effectively as a remote Call Center Customer Support Agent at blithequark, you'll need:

• A reliable broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload
• A dedicated workspace with minimal distractions and interruptions
• A computer and headset that meet our technical requirements

Why Join blithequark?

At blithequark, we're committed to creating a workplace that is inclusive, supportive, and empowering. Our company culture is built on a foundation of collaboration, innovation, and diversity. As a Call Center Customer Support Agent, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment
• Collaborate with a talented team of professionals who are passionate about making a difference in healthcare
• Enjoy a flexible work arrangement that allows you to balance your work and personal life
• Access a range of benefits and perks that support your overall well-being

Our Commitment to Diversity, Equity, and Inclusion

blithequark is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We're proud to be an Equal Opportunity Employer, and we welcome applications from qualified candidates of all backgrounds.

Ready to Join Our Team?

If you're a motivated and compassionate customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, inclusion, and customer satisfaction, we're confident that you'll thrive in this role and make a meaningful contribution to our team.

To apply, simply click on the link below to submit your application. We can't wait to hear from you!