Experienced Trip Assignment Specialist for Non-Emergency Medical Transportation at blithequark

Join blithequark, a Leader in Non-Emergency Medical Transportation

blithequark is revolutionizing the way non-emergency medical transportation services are delivered, ensuring that patients receive the care they need in a timely and compassionate manner. As a pioneer in the healthcare transportation industry, blithequark is committed to providing exceptional service, leveraging technology, and fostering a culture of empathy and professionalism. We are now seeking a highly motivated and experienced Trip Assignment Specialist to join our team on a remote basis, working evening shifts from Monday night to Friday night.

About the Role

The Trip Assignment Specialist plays a critical role in the smooth operation of blithequark's services, acting as the linchpin in assigning trips to dispatchers and Care Partners during the night shift. This position requires a unique blend of organizational skills, attention to detail, and the ability to work independently in a remote setting. The ideal candidate will be adept at managing a high volume of trips, ensuring that they are correctly assigned based on various criteria, including language requirements and Care Partner availability.

Key Responsibilities

• Assign Trips to Dispatchers: Manage the assignment of approximately 700-900 trips per night to dispatchers through the Health-E Rides system, ensuring that trips are allocated efficiently and effectively.
• Determine Dispatcher Eligibility: Assess the eligibility of dispatchers for specific trips based on factors such as language proficiency to ensure that members' needs are met.
• Stack Trips for Care Partners: Organize and stack trips for contracted Care Partners, optimizing routes and schedules to enhance service delivery.
• Handle Inbound Calls: Respond to calls from members during evening hours, addressing their needs and coordinating trips as necessary.
• Coordinate Evening Trips: Manage incoming trip requests during the night shift, ensuring seamless coordination and assignment.
• Administrative Tasks: Assist with various administrative tasks related to Care Partners, including payment processing and resolving Level 1 tickets in Zendesk.

Requirements and Qualifications

Essential Qualifications

• Previous Experience in Dispatching/Transportation Coordination: A background in dispatching or coordinating transportation services is crucial, with a proven track record of managing high volumes and ensuring timely service delivery.
• Reliability and Flexibility: The ability to work consistently reliable evening shifts (11:30 pm to 8 am PT) from Monday night to Friday night is mandatory.

Preferred Qualifications

• Healthcare Experience: Experience within the healthcare sector is highly desirable, as it brings an understanding of the specific needs and sensitivities required in medical transportation services.

Skills and Competencies

To succeed in this role, you will need:

• Excellent Organizational and Time Management Skills: The ability to manage multiple tasks and prioritize assignments under tight deadlines.
• Strong Communication Skills: Effective communication is key, both in terms of interacting with members and coordinating with internal teams.
• Technical Proficiency: Familiarity with systems such as Health-E Rides and Zendesk, with the ability to learn new technologies quickly.
• Problem-Solving and Adaptability: The capacity to resolve issues as they arise and adapt to changing circumstances or priorities.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Trip Assignment Specialist, you will have the opportunity to:

• Develop your skills in a dynamic environment, with access to training and professional development resources.
• Advance your career within the company, with potential opportunities to move into leadership or specialized roles.
• Be part of a pioneering effort in non-emergency medical transportation, contributing to the evolution of the service.

Work Environment and Culture

blithequark values a culture of empathy, professionalism, and innovation. As a remote worker, you will be part of a distributed team that is passionate about delivering exceptional service. We offer:

• A flexible and supportive work environment that encourages work-life balance.
• Opportunities for collaboration and connection with colleagues through virtual team-building activities and regular check-ins.
• A culture that recognizes and rewards outstanding performance and dedication.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, along with a range of benefits and perks designed to support your well-being and career aspirations. These include:

• A comprehensive compensation package that reflects your experience and qualifications.
• Benefits that support your health, financial security, and personal growth.
• Perks that enhance your work experience, such as flexible working arrangements and access to professional development opportunities.

Join Our Team

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Trip Assignment Specialist position at blithequark. As part of our team, you will play a vital role in ensuring that our members receive the highest level of service, contributing to their health and well-being. Apply now to be part of a dynamic team that is shaping the future of non-emergency medical transportation.