Experienced Customer Service Representative - Loyalty Program - Work From Home Opportunity at blithequark

Transform Customer Experiences and Elevate Your Career from the Comfort of Home

At blithequark, a global leader in communications and technology, we're on a mission to redefine how our customers engage with the latest product offerings, media, and entertainment. As a Customer Service Representative - Loyalty Program, you'll be the voice of blithequark, delivering best-in-class customer experiences and cultivating strong relationships that drive customer retention.

About blithequark and the Role

blithequark is at the forefront of the communications and technology industry, providing innovative solutions that connect people and businesses worldwide. As a Customer Service Representative - Loyalty Program, you'll play a critical role in ensuring our customers have an exceptional experience with our products and services. You'll work in a fast-paced, dynamic environment where no two customer interactions are the same, and your ability to listen, empathize, and communicate effectively will be essential to your success.

Key Responsibilities

• Efficiently navigate multiple systems to resolve complex customer concerns related to one or more products or services.
• Uncover customer wants, interests, and needs in each interaction to effectively save the product and offer additional products and services.
• Demonstrate self-sufficiency by utilizing various support tools to research and resolve complex customer issues in a virtual setting.
• Utilize virtual communication tools to engage with your manager or support team for assistance when needed.
• Remain proficient in explaining customer bills, managing billing, rate plan, and feature matters for one or more products or services.
• Perform basic troubleshooting for one or more products or services.
• Adhere to a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service.

Essential Qualifications

To succeed in this role, you'll need:

• Excellent listening and communication skills, with the ability to communicate under pressure.
• Strong problem-solving skills, with the ability to resolve complex customer issues.
• Ability to work in a fast-paced, dynamic environment with multiple priorities.
• Self-motivation and discipline to work effectively in a virtual setting.
• Technical skills, including the ability to navigate multiple systems and utilize virtual communication tools.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Previous customer service experience, particularly in a loyalty or retention program.
• Knowledge of telecommunications products and services.
• Experience working in a virtual or remote environment.
• Strong analytical and problem-solving skills.

What We Offer

At blithequark, we're committed to supporting your career growth and well-being. Here's what you can expect:

• A comprehensive paid training program that equips you with the skills and knowledge needed to succeed.
• A competitive compensation package, with a starting salary of up to $41,035 per year, and opportunities to earn up to $47,035 based on sales performance.
• An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• Employee discounts on eligible blithequark products and services, including wireless plans, internet, and phone services.
• Opportunities for career growth and advancement within the company.

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which values innovation, teamwork, and customer satisfaction. As a remote worker, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the flexibility to work from home, while still being connected to your colleagues and the company's mission.

Requirements for Working from Home

To work effectively from home, you'll need:

• A reliable internet connection with a minimum of 18 mb download and 12 mb upload speed.
• A dedicated workspace that meets blithequark's work-from-home standards, including a desk, chair, electrical outlet, and direct LAN connection.
• The ability to maintain a secure and compliant workspace, adhering to blithequark's security and compliance standards.
• Availability, accessibility, and accountability to work during established schedules and shifts.

Schedule and Hours of Operation

This is a full-time position, requiring 40 working hours per week. The hours of operation are subject to change, including possible mandatory overtime when business needs require. The current business hours are:

• Monday to Friday: 7:00 am to 9:00 pm CST.
• Saturday and Sunday: 8:00 am to 9:00 pm CST.

Initial training/nesting hours are Monday to Friday, 9:00 am to 6:00 pm (~3 months), with mandatory daily attendance. Post-training/nesting hours will shift to later hours, potentially including Saturday and/or Sunday.

Join Our Team

If you're a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative - Loyalty Program, you'll play a critical role in shaping the customer experience and driving business success. Apply today and take the first step towards a fulfilling career with blithequark!

Location: This is a work-from-home opportunity, and you must reside in one of the following states: SD, IL, IN, or WI.

Expected Salary: $41,035 per year, with opportunities to earn up to $47,035 based on sales performance.