Experienced Customer Service Representative – Providing Exceptional Support and Driving Customer Satisfaction at blithequark

Introduction to blithequark and the Role

At blithequark, we pride ourselves on delivering outstanding customer experiences through our dedicated team of professionals. As a key member of our customer-facing team, the Customer Service Representative plays a vital role in ensuring seamless communication and effective issue resolution for our valued customers. This position serves as the primary interface between our Business Unit and assigned customers, directing and coordinating projects to meet their needs and exceed their expectations.

Key Responsibilities

In this dynamic role, you will be responsible for a wide range of activities designed to provide superior customer service and support. Some of the key responsibilities include:

• Serving as the primary point of contact for assigned customers, addressing their inquiries, and resolving issues in a timely and professional manner.
• Coordinating project personnel and resources to ensure successful project execution and completion.
• Preparing and submitting interim and completion program schedules, status reports, and budget reports to stakeholders.
• Providing effective customer service, understanding customer needs, and making recommendations to improve customer satisfaction and scorecard ratings.
• Monitoring projects for changes in scope, identifying cost and schedule impacts, and working with the Contracts Manager to negotiate equitable adjustments to contracts.
• Collaborating with internal organizations, including Contracts & Customer Service Director, to service and manage order processing, entry, and resolution of issues.
• Interacting with outside Sales personnel to ensure awareness of and alignment with blithequark goals and customer needs.
• Preparing, reviewing, and submitting quotes to customers as required, and providing timely resolution on customer inquiries, order tracking, and other related issues.
• Supporting Lean process improvement initiatives, including standard work development and maintenance, and participating in associated projects.
• Scheduling and managing cross-functional meetings for customer issue resolution, and making recommendations to Management on customer opportunities and issues.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 5-7 years of related experience in customer service, contract administration, or a similar field.
• Effective oral and written communication skills, with the ability to maintain confidentiality and discretion.
• Experience in Customer Purchase Order Review/Entry and Fulfillment, as well as contract review, administration, and flow down.
• A strong customer-facing support background, with experience in the day-to-day management of a defined customer account base.
• Proven team player with the ability to effectively relate to all levels of the organization, and a self-directed approach to work.
• Ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience in the review and interpretation of Customer Purchase Orders, RFQs, and other requirements flowed through customer contract documents.
• Strong background in contract review, administration, and flow down, with the ability to negotiate equitable adjustments to contracts.
• Knowledge of Lean process improvement principles and experience with standard work development and maintenance.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and professional manner.
• Ability to work in a team environment, with a focus on collaboration and mutual support.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to maintain confidentiality and discretion, with a focus on providing exceptional customer service and support.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to:

• Comprehensive training and development programs, designed to enhance your skills and knowledge.
• Mentorship and coaching from experienced professionals, with a focus on helping you achieve your career goals.
• Opportunities for advancement and career progression, with a focus on promoting from within.
• A dynamic and supportive work environment, with a focus on collaboration and mutual support.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a Customer Service Representative, you will be part of a dynamic and fast-paced team, with a focus on providing exceptional customer service and support. Our company culture is built on the following values:

• A focus on customer satisfaction and excellence.
• A commitment to teamwork and collaboration.
• A emphasis on continuous learning and development.
• A supportive and inclusive work environment, with a focus on work-life balance.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a focus on providing our employees with a comprehensive range of perks and benefits. These include:

• Competitive salary and bonus structure.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• 401(k) plan, with a focus on helping you save for your future.
• Paid time off, including vacation days, sick leave, and holidays.
• A dynamic and supportive work environment, with a focus on collaboration and mutual support.

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing exceptional service and support, we encourage you to apply for the Customer Service Representative role at blithequark. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity – apply today and join our dynamic and supportive team!