Client Operations Associate - Remote - Fintech Industry - Bitcoin Financial Solutions

Join the Future of Bitcoin Banking with River

Embark on a career-defining journey as a Client Operations Associate at River, a pioneering fintech company revolutionizing the world of Bitcoin financial solutions! Based in a remote location, this role offers a unique opportunity for professional and personal growth in a fast-paced and innovative environment. As a key member of our team, you will play a vital role in driving client satisfaction, operational efficiency, and business growth.

About River

River is committed to building a transparent and efficient global economic system powered by Bitcoin. Our cutting-edge products, including Bitcoin Lightning, brokerage, custody, and mining solutions, enable our clients to stay ahead of the curve. With a strong focus on innovation and customer satisfaction, we aim to provide premier Bitcoin banking solutions that cater to the diverse needs of our clients.

Headquartered in Columbus, OH, River has raised over $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. Our team is driven by a shared passion for Bitcoin and a commitment to excellence. We value individuals who can think clearly, communicate effectively, and drive results.

Key Responsibilities

• Client Relationship Management: Case manage client questions and feedback regarding our products and services, providing timely and effective resolutions to ensure high client satisfaction.
• Onboarding and Support: Support clients through the onboarding process, ensuring a seamless transition to our platform and providing ongoing assistance as needed.
• Trend Analysis and Insights: Analyze and identify trends in client activity and inquiries, providing valuable insights to inform product development and operational improvements.
• Exceptional Client Service: Provide exceptional service to our clients, identifying opportunities to go above and beyond and deliver personalized support.
• Collaboration and Communication: Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs and drive growth.
• Operational Efficiency: Identify and develop operational efficiencies to scale the business and processes, ensuring a high level of productivity and effectiveness.
• Client Advocacy: Be the voice of the client, providing input to product specifications based on client feedback and insights.

What We Look for in You

To succeed in this role, you should possess the following skills and competencies:

• Customer-Facing Experience: A background in customer-facing roles, such as food, hospitality, or retail, is preferred.
• Positive Attitude and Energy: A positive and enthusiastic attitude, with a strong ability to adapt to a fast-paced environment.
• Critical Thinking: Strong critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Adaptability: Highly adaptable, with a willingness to learn and grow in a rapidly evolving environment.
• Education: A degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems is preferred.

Career Growth Opportunities and Learning Benefits

At River, we are committed to the growth and development of our team members. This role offers:

• Competitive Compensation: A competitive salary and equity package, with opportunities for growth and advancement.
• Comprehensive Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, 401k, and unlimited PTO.
• In-Office Lunch Benefit: An in-office lunch benefit, providing a convenient and enjoyable work environment.
• Remote Work: The opportunity to work remotely after training, offering flexibility and work-life balance.
• Professional Development: Opportunities for professional growth and development, including training and mentorship programs.

Work Environment and Company Culture

At River, we pride ourselves on a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on:

• Collaboration: A collaborative and open work environment that encourages teamwork and communication.
• Innovation: A culture of innovation, with a focus on experimentation and learning.
• Flexibility: A flexible work environment that supports work-life balance and remote work.
• Professional Development: A commitment to professional growth and development, with opportunities for training and mentorship.

Interview Process

Our interview process is designed to assess your skills, experience, and fit for the role. The process includes:

• Screening Video Call: A 30-minute video call to introduce yourself and discuss your background and experience.
• Role-Specific Interview: A 1-hour interview with two River employees, focusing on your skills and experience in client operations.
• Prompted Writing Sample: A writing sample to assess your communication and problem-solving skills.
• Culture and Executive Interview: A 1-hour interview with two River employees, discussing our company culture and values.

Conclusion

If you are a motivated and customer-focused individual with a passion for Bitcoin and fintech, we encourage you to apply for this exciting opportunity. As a Client Operations Associate at River, you will play a vital role in driving client satisfaction, operational efficiency, and business growth. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this role offers a unique chance to advance your career in a fast-paced and innovative environment.

Apply now and join the future of Bitcoin banking with River!