Experienced Full Stack Live Chat Representative – Customer Service & Sales Expert in Healthcare Industry

Join the Team at blithequark: Where Excellence in Customer Service Meets Innovation

blithequark is seeking a highly skilled and motivated Live Chat Representative to join our dynamic team. As a Live Chat Representative, you will be the face of our company, providing exceptional customer service and support to our site visitors through live chat interactions. If you have a passion for delivering outstanding customer experiences, are comfortable working in a fast-paced environment, and possess excellent communication skills, we want to hear from you!

About blithequark

blithequark is a leading organization dedicated to providing top-notch services in the healthcare industry. We are committed to delivering exceptional patient experiences and are looking for talented individuals to join our team. Our company culture values innovation, teamwork, and customer satisfaction, and we strive to create a work environment that is supportive, collaborative, and rewarding.

Job Summary

As a Live Chat Representative at blithequark, you will be responsible for managing multiple live chat conversations with prospective patients, providing timely and accurate responses to their inquiries, and qualifying leads. You will work closely with our leadership team to achieve strategic sourcing and sales goals and will be an integral part of our customer service and sales operations.

Key Responsibilities

• Utilize our CRM tool to interact with prospective patients and schedule them for in-clinic or virtual consultations
• Manage multiple chat-based conversations in real-time, providing timely and accurate responses to site visitors
• Follow our lead journey process to ensure seamless communication with prospective patients
• Focus on quantity: respond effectively to 100% of live chats in a timely manner
• Focus on quality: have meaningful conversations with prospective patients, answer their questions, and provide relevant information
• Collaborate with Leadership as needed to reach strategic sourcing and sales goals
• Assist with PL efforts for other practice locations as needed
• Provide accurate information, including starting prices or other approved information
• Qualify leads and assist in sales-related administrative tasks as needed
• Participate in other ad hoc projects and tasks as assigned

Essential Qualifications

To be successful in this role, you should possess the following skills and qualifications:

• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, preferably Intercom or Salesforce
• Typing speed of 60 words per minute
• Ability to manage multiple live chat conversations at any given time while providing outstanding customer service
• Proficiency in Microsoft Office and Google Suite
• Excellent verbal and written communication skills
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

Preferred Qualifications

We prefer candidates who possess the following skills and qualifications:

• Availability to work from 5pm-1pm ET / 3pm-10pm PT (or timezones in between)
• Availability for training from 9am-5pm local time
• Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!)

What We Offer

At blithequark, we offer a competitive compensation package and a range of benefits, including:

• Opportunities for career growth and professional development
• Comprehensive training and onboarding program
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Competitive salary and benefits package

Why Join blithequark?

At blithequark, we are committed to delivering exceptional patient experiences and are looking for talented individuals to join our team. As a Live Chat Representative, you will have the opportunity to:

• Make a positive impact on patients' lives
• Work in a fast-paced and dynamic environment
• Develop your skills and expertise in customer service and sales
• Collaborate with a talented team of professionals
• Enjoy a range of benefits and perks

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this opportunity to join our team and take the first step towards a rewarding and challenging career at blithequark. Apply now and become a part of our dynamic team!