Experienced Remote Customer Service Representative - Inbound Call Center Agent for Commercial Trucking Industry with blithequark

Join the Team at blithequark and Elevate Your Customer Service Career

Are you passionate about delivering exceptional customer experiences, resolving issues, and making a positive impact on people's lives? Do you thrive in dynamic environments and seek opportunities for growth and development? Look no further than blithequark, one of the nation's top companies to work for! We're excited to announce an incredible opportunity for a Remote Customer Service Representative to join our Inbound call center team, supporting the commercial trucking industry.

About blithequark and Our Industry

blithequark is a leading national staffing firm dedicated to connecting talented professionals with innovative companies. Our clients span various industries, and we're proud to partner with organizations that share our commitment to excellence and customer satisfaction. The commercial trucking industry is a vital part of our nation's economy, and we're seeking individuals who are eager to make a difference in the lives of truckers who require roadside assistance.

Job Summary

As a Remote Customer Service Representative with blithequark, you'll play a critical role in providing top-notch service to commercial truckers in need of emergency roadside assistance. You'll work in a fast-paced, dynamic environment, utilizing your exceptional communication and problem-solving skills to resolve issues efficiently. This is an excellent opportunity to join a rapidly growing call center in a flexible, remote setting, with opportunities for advancement and professional growth.

Key Responsibilities

• Provide exceptional customer service to commercial truckers calling in for roadside assistance, ensuring prompt and effective resolution of their issues.
• Support intake and dispatch of emergency road service calls, working closely with tire service centers and other stakeholders.
• Handle escalated issues from tire service centers, demonstrating empathy and expertise to resolve complex problems.
• Answer calls from customers who have broken down, working to locate a service provider in the area and ensuring timely assistance.
• Input relevant call information into our PC system, process new sales orders or upgrade panel types, and transfer calls to other departments or call centers as needed.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED required.
• Exceptional written and verbal communication skills in the English language.
• Ability to work in a fast-paced environment, resolving issues efficiently and providing excellent customer service.
• Highly organized and able to follow through on tasks and responsibilities.
• PC familiarity and proficient typing skills, with the ability to navigate multiple web applications simultaneously.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies.
• Articulate and professional demeanor, with a passion for delivering exceptional customer experiences.
• Successfully pass a criminal background check, drug screen, and employment verification.

Preferred Qualifications:

• Previous experience in a call center or customer service environment, preferably in a remote setting.
• History of great attendance and reliability.
• Experience working with commercial trucking industry or similar sectors.

Technical Requirements

To ensure success in this role, you'll need to provide your own computer and internet connection, meeting the following specifications:

• Processor: i5 Core Processor or 4000 Benchmark Score (review benchmark score at https://www.cpubenchmark.net/).
• Memory: At least 12GB RAM.
• Two Monitors.
• USB or Wireless Headset.
• External Mouse.
• Webcam.
• Constant Ethernet Connection.
• Ability to work a 3 weekday/2 weekend day schedule.

What We Offer

At blithequark, we're committed to providing an exceptional work environment and benefits package, including:

• Competitive pay: $13 per hour, paid weekly.
• Immediate openings and opportunities for advancement.
• Paid, fast-paced virtual classroom training to ensure your success.
• Full benefits package, including Medical, Dental, and Vision insurance.
• Flexible schedule, with options for remote work.
• Opportunities for professional growth and development in a dynamic, rapidly growing company.

Why Join blithequark?

At blithequark, we're dedicated to creating a work environment that's engaging, challenging, and rewarding. Here are just a few reasons why you should consider joining our team:

• We're committed to equal opportunity principles, ensuring a diverse and inclusive workplace.
• Our company culture values innovation, teamwork, and customer satisfaction.
• We offer opportunities for professional growth and development, with a focus on mentorship and training.
• Our team members are passionate about delivering exceptional customer experiences and making a positive impact.

How to Apply

If you're excited about this opportunity and believe you have what it takes to succeed as a Remote Customer Service Representative with blithequark, we encourage you to apply today! Please submit your application, including your resume and a cover letter, to be considered for this role.

Don't miss this chance to join a dynamic team and take your customer service career to the next level. Apply now and start building a brighter future with blithequark!