Experienced Phone and Chat Specialist - Remote Customer Service Representative for Healthcare Staffing at Blithequark

Join the Critical Team at Blithequark and Make a Difference in Healthcare

Blithequark is a leading player in the healthcare staffing industry, connecting essential workers with facilities in need. We're now looking for a skilled Phone and Chat Specialist to join our team and play a vital role in verifying nurse credentials and facilitating communication between healthcare professionals and facilities. As a remote customer service representative, you'll be the face of Blithequark, providing exceptional support and ensuring seamless interactions with our clients.

About Blithequark and the Industry

Blithequark operates in the healthcare staffing sector, a field that requires precision, care, and dedication. Our mission is to bridge the gap between healthcare professionals and facilities, ensuring that essential workers can provide quality care to those in need. By joining our team, you'll be contributing to a critical aspect of the healthcare ecosystem, making a tangible impact on people's lives.

Key Responsibilities

• Navigate online systems to verify nurse credentials, ensuring accuracy and efficiency
• Communicate with nurses via written messages to confirm credential validity for specific healthcare facilities
• Handle follow-up phone calls with nurses and facilities, providing updates on shift pickups and credentialing
• Manage large volumes of inbound and outbound calls, prioritizing tasks and maintaining composure under pressure
• Multitask across multiple chat channels, responding promptly to inquiries and resolving issues
• Adhere to communication scripts and protocols, ensuring consistency and quality in customer interactions
• Access and utilize company and client resources to accurately handle calls and provide solutions
• Perform data entry and customer service tasks with precision and attention to detail
• Maintain a high level of organization, navigating online systems efficiently and meeting productivity targets
• Identify customer needs, research solutions, and provide alternatives or recommendations
• Demonstrate flexibility and adaptability, cross-training as needed and adjusting to changing priorities

Essential Qualifications

• 1 year of customer service or customer support experience, preferably in a call center or office environment
• Technical savviness, with proficiency in navigating online systems and software applications
• Previous remote work experience, with a proven track record of working independently and managing time effectively
• Quick learner, with the ability to absorb new information and adapt to changing processes
• Type 35 words per minute accurately, with strong written and verbal communication skills
• Active listening and problem-solving skills, with the ability to empathize with customers and provide solutions
• A background check, as applicable with state and federal laws, to ensure compliance and integrity

Preferred Qualifications

• Prior experience in healthcare or a related field, with knowledge of medical terminology and concepts
• Certification in customer service or a related field, demonstrating expertise and commitment to excellence
• Proficiency in multiple languages, with the ability to communicate with diverse customer groups

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong analytical and problem-solving skills, with the ability to navigate complex systems and resolve issues
• Adaptability and flexibility, with the ability to adjust to changing priorities and workflows
• Attention to detail, with a focus on accuracy and quality in customer interactions and data entry
• Time management and organizational skills, with the ability to prioritize tasks and meet productivity targets

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. As a Phone and Chat Specialist, you'll have access to:

• Comprehensive training programs, ensuring you're equipped with the skills and knowledge needed to succeed
• Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth
• Cross-training and upskilling opportunities, allowing you to expand your skill set and explore new areas of interest
• A collaborative and supportive work environment, with a team that's passionate about making a difference in healthcare

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that's centered around our people. As a remote team member, you'll enjoy:

• Flexibility and autonomy, with the ability to work from home and manage your schedule
• A dynamic and supportive team environment, with regular check-ins and opportunities for connection
• A commitment to work-life balance, with a focus on well-being and self-care
• A culture that's centered around our mission, with a shared passion for making a difference in healthcare

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting pay of $14/hour, with shift differential and opportunities for growth
• Paid training and onboarding, ensuring you're equipped with the skills and knowledge needed to succeed
• Full-time status, with 40 hours per week and opportunities for overtime
• A comprehensive benefits package, including [insert benefits, e.g., health insurance, paid time off, etc.]

Equipment and Software Requirements

To ensure success in this role, you'll need:

• A reliable computer or laptop, with a processor of Intel Core i5 5200 Series or greater
• 8GB of memory on Windows 8.1 or 10 64-bit, with a screen resolution of 1280x768 or higher
• A USB headset and dual monitors, with a dedicated work area and secure internet connection
• Up-to-date antivirus software and a recent scan, with a firewall enabled and secure login credentials

Conclusion

If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity at Blithequark. As a Phone and Chat Specialist, you'll play a critical role in connecting essential workers with healthcare facilities, making a tangible impact on people's lives. Join our team today and start your journey with Blithequark!