Experienced Customer Service Representative - Overnight Remote Position with Comprehensive Benefits and Growth Opportunities at Blithequark

Join the Blithequark Team and Make a Difference in Healthcare

Blithequark is a leading healthcare company dedicated to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring heart to every moment of health, guiding our commitment to provide exceptional customer service, innovative solutions, and personalized care. We are seeking a highly skilled and compassionate Customer Service Representative to join our team on an overnight remote shift.

About the Role

As a Customer Service Representative - Overnight (Work From Home) at Blithequark, you will provide top-notch support to our customers remotely during overnight hours. Your primary responsibilities will include:

• Addressing customer inquiries and resolving issues in a timely and professional manner
• Ensuring customer satisfaction and providing empathetic support
• Handling a high volume of calls, including prescription refills, order status, and insurance coverage
• Utilizing strong communication skills, attention to detail, and ability to work independently

Our Culture and Values

At Blithequark, we pride ourselves on a high-energy culture that values excellent customer service, empathy, and teamwork. Our Heart At Work Behaviors support our purpose, empowering every colleague to feel empowered by their role in transforming our culture and accelerating innovation. We strive to make healthcare more personal, convenient, and affordable, and we need your skills and passion to help us achieve this goal.

Key Responsibilities

As a Customer Service Representative at Blithequark, you will:

• Provide exceptional customer support via phone, ensuring prompt and accurate resolution of customer inquiries
• Handle a high volume of calls, including complex customer needs and issues
• Utilize strong communication and interpersonal skills to build trust and rapport with customers
• Work independently in a remote setting, demonstrating self-motivation and time management skills
• Collaborate with colleagues to share knowledge, best practices, and feedback

Requirements and Qualifications

To be successful in this role, you will need:

Essential Qualifications:

• At least 1 year of customer service experience
• 6 months of high-volume customer service experience working in Windows, Microsoft, or another application
• Strong computer skills and ability to learn new software applications
• Excellent communication and interpersonal skills
• Ability to work independently in a remote setting

Preferred Qualifications:

• Bachelor's degree or equivalent experience
• Healthcare work experience and familiarity with benefits, insurance, prescriptions
• Six months of experience handling and resolving complex customer needs over the phone

Education and Certification

A verifiable high school diploma, GED, or equivalent is preferred.

What We Offer

At Blithequark, we offer a comprehensive benefits package, including:

• Competitive pay range: $20.00 - $30.00 per hour
• Opportunities for advancement and career growth
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Medical, dental, and vision benefits
• Paid Time Off (PTO) and paid holidays
• Education assistance and free development courses
• CVS store discount and discount programs with participating partners

Why Join Blithequark?

By joining our team at Blithequark, you will have the opportunity to:

• Make a meaningful impact in the lives of our customers
• Grow and develop your skills in a dynamic and supportive environment
• Enjoy a flexible and remote work arrangement
• Be part of a team that values empathy, compassion, and customer-centricity

How to Apply

If you are a motivated and compassionate customer service professional looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application online and take our Virtual Job Tryout to fast-track the recruitment process.

We are committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. If you require a reasonable accommodation, please contact us at [email protected].

Don't miss this chance to join our team and make a positive impact in the lives of our customers. Apply today!