Experienced Full Stack Customer Service Representative – Fintech Industry, Remote Customer Support and Problem Solving

Welcome to blithequark: Your Future in Fintech Starts Here

blithequark is a pioneering enterprise processing solutions provider serving financial institutions across the northeastern United States. Recognized among American Banker's FinTech 100 and the Inc. 5,000 fastest-growing companies, we are at the forefront of innovation and customer satisfaction. Our commitment to excellence has earned us a reputation as a Top Workplace in Connecticut and a National Great Place to Work. At blithequark, we believe that our employees are the backbone of our success, and we invest heavily in their personal and professional growth through a progressive training program.

Job Opportunity: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our dynamic call center team. As a Customer Service Representative at blithequark, you will have the opportunity to work in a collaborative and fast-paced environment, utilizing your exceptional phone and online customer service skills to resolve customer inquiries and issues. This is an ideal role for individuals who enjoy problem-solving, are passionate about delivering top-notch customer service, and are eager to gain hands-on experience in the fintech industry.

Key Responsibilities:

• Handle online banking end-user inbound calls and messages to effectively assist customers with a wide range of issues, including login problems, technical support, online bill pay, and online security.
• Document end-user phone and message interactions with specific details in our case management system, ensuring accurate and efficient issue resolution.
• Build rapport and strengthen customer relationships while servicing end-user needs in a respectful, professional manner, consistently meeting or exceeding service level agreements.
• Maintain high call quality standards, adhere to blithequark's service level agreements, and demonstrate reliable work attendance.
• Collaborate with colleagues to share knowledge, best practices, and feedback, contributing to a culture of continuous improvement and excellence.

Requirements and Qualifications:

To be successful in this role, you will need:

• Previous customer service and/or banking experience, with a proven track record of delivering exceptional customer service.
• Previous call center experience is a plus, but not required.
• Computer proficiency, including web navigation, keyboarding skills, and Microsoft Office.
• Ability to learn new concepts quickly and easily in a fast-moving environment.
• Detail-oriented, with excellent organizational and time management skills.
• Some understanding of Online Banking services, with a willingness to learn and adapt to new technologies and systems.

Preferred Qualifications:

We would also like to see:

• Experience working in a remote or virtual environment, with excellent communication and collaboration skills.
• Familiarity with fintech industry trends, products, and services.
• Certifications or training in customer service, sales, or a related field.

What We Offer:

At blithequark, we are committed to providing our employees with a unique and rewarding experience. Here are just a few of the benefits and perks you can expect:

• A hybrid schedule allowing you the flexibility to balance your work/life needs.
• A customized training plan to successfully onboard you through your first year, with ongoing training and development opportunities.
• A robust employee training and development program aligned with career pathing objectives.
• Generous PTO offering, as well as competitive pay and benefits.
• Financial planning assistance with certified professionals.
• Fun employee events, such as company outings, trivia, sports leagues, and wellness events.
• Peer recognition programs to celebrate your achievements and contributions.

Our Culture and Work Environment:

At blithequark, we pride ourselves on our collaborative and inclusive work environment. We value diversity, equity, and inclusion, and strive to create a workplace that is free from discrimination, harassment, and retaliation. Our employees are our greatest asset, and we are committed to providing them with the tools, resources, and support they need to succeed.

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further.

blithequark is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility:

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing [email protected]. Please specify the help you need, and we will be happy to get back to you.

We look forward to hearing from you and exploring how you can join our team at blithequark!