Experienced Remote Customer Service Representative – Inbound Call Center for Commercial Trucking Industry with blithequark

Join the Nation's Best Company for Customer Service Excellence

Are you passionate about delivering exceptional customer service, solving problems, and helping people? Do you thrive in dynamic environments and seek opportunities for growth? blithequark, one of the nation's top companies to work for, is seeking talented Customer Service Representatives to join our remote inbound call center team. As a valued member of our team, you will have the chance to work with a rapidly growing organization, enjoy a flexible work environment, and advance your career in a supportive and fast-paced setting.

About blithequark and the Industry

blithequark is a leading national staffing firm dedicated to connecting exceptional talent with innovative companies. Our clients span various industries, and we are currently partnering with a growing call center in the commercial trucking sector. As a Customer Service Representative, you will play a vital role in providing roadside assistance to truckers, ensuring their safety and satisfaction on the road.

Key Responsibilities

• Provide exceptional service assistance to commercial truckers, responding to emergency road service calls and resolving issues efficiently.
• Support intake and dispatch processes, ensuring timely and effective service delivery.
• Handle escalated issues from tire service centers, demonstrating problem-solving skills and a customer-centric approach.
• Answer calls from customers who have broken down, working to locate service providers in the area and providing updates on service status.
• Input relevant call information into the PC, process new sales orders or upgrade panel types, and transfer calls to other departments or call centers as needed.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED required.
• Exceptional written and verbal communication skills in the English language.
• Ability to work independently in a remote setting, with strong organizational and follow-through skills.
• PC familiarity and proficient typing skills, with the ability to navigate multiple web applications simultaneously.
• Strong technical skills, with the ability to troubleshoot and resolve technical issues.
• Articulate and professional demeanor, with a customer-centric approach.
• Successfully pass a criminal background check, drug screen, and employment verification.

Preferred Qualifications:

• Previous work-from-home experience.
• History of great attendance and reliability.
• Experience in customer service or a related field.

Technical Requirements

To ensure success in this role, you will need to provide your own computer and internet connection, meeting the following specifications:

• Processor: i5 Core Processor or 4000 Benchmark Score (review benchmark score at https://www.cpubenchmark.net/).
• Memory: At least 12GB RAM.
• Two monitors.
• USB or wireless headset.
• External mouse.
• Webcam.
• Constant Ethernet connection.
• Ability to work a 3 weekday/2 weekend day schedule.

What We Offer

At blithequark, we are committed to providing our team members with a supportive and rewarding work environment. Here are some of the benefits and perks you can expect:

• Competitive Pay: $13 per hour, paid weekly.
• Paid Training: Fast-paced virtual classroom training to ensure your success.
• Full Benefits: Medical, dental, and vision insurance.
• Flexible Schedule: Opportunity to work from home and enjoy a better work-life balance.
• Career Growth: Quick advancement opportunities with our rapidly growing organization.
• Supportive Culture: Collaborative and dynamic work environment with a focus on customer service excellence.

Why Join blithequark?

At blithequark, we value our team members and strive to create a work environment that is engaging, challenging, and rewarding. Here are some reasons why you should consider joining our team:

• Opportunity to Make a Difference: As a Customer Service Representative, you will have the chance to make a positive impact on the lives of commercial truckers and contribute to the success of our clients.
• Professional Growth: We offer training and development opportunities to help you advance your career and achieve your goals.
• Flexibility and Autonomy: Our remote work environment provides the flexibility to work from home and manage your schedule.
• Collaborative Culture: Our team is dedicated to customer service excellence and works collaboratively to achieve common goals.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with blithequark. Please submit your application, including your resume and a cover letter, to be considered for this position.

We are committed to equal opportunity principles and welcome applications from diverse candidates. We look forward to hearing from you and discussing how you can contribute to the success of blithequark!