Experienced Customer Service Associate - Full-Time Remote Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Experience in the Fragrance Industry

At blithequark, we're passionate about delivering exceptional customer experiences and setting new standards in the fragrance industry. With a proven track record of growth, having been recognized as a three-time award winner of the Inc5000 fastest growing companies in the USA, we're now seeking a talented and dedicated Customer Service Associate to join our dynamic team. As a full-time remote employee, you'll have the flexibility to work from anywhere while being an integral part of our customer-centric organization.

About blithequark: A Leader in Authentic Fragrances

blithequark has been a trusted name in the fragrance industry since its inception in 2001. With over 14,000 brand name authentic fragrances available, we've earned the loyalty of millions of customers worldwide. Our commitment to innovation, customer satisfaction, and continuous growth has enabled us to stay ahead of the curve. As we continue to expand our operations, we're looking for like-minded professionals who share our values and are eager to contribute to our mission.

The Customer Service Associate Role: A Critical Touchpoint for Customer Satisfaction

As a Customer Service Associate at blithequark, you'll be the first human touchpoint for our customers, playing a vital role in shaping their experience with our brand. Your primary focus will be on delivering exceptional service, resolving issues promptly, and fostering a customer-first mindset. To succeed in this role, you'll need to be self-motivated, team-oriented, and an excellent communicator, both written and verbal.

Key Responsibilities: Delivering Exceptional Customer Experiences

• Respond to a high volume of phone calls, emails, and chat messages daily, ensuring prompt, accurate, and courteous interactions with customers.
• Track orders efficiently and accurately, providing timely updates to customers.
• Identify and capitalize on cross-sell opportunities presented during order calls or email requests, enhancing customer satisfaction and driving business growth.
• Resolve customer service issues promptly and professionally, adhering to company guidelines while promoting customer loyalty.
• Assist with order verification, handling damaged or lost package claims, and facilitating reshipments as needed.

Qualifications and Requirements: The Ideal Candidate Profile

To excel as a Customer Service Associate at blithequark, you'll need to meet the following qualifications and requirements:

• A dedicated office or workspace with a computer, 2 monitors, keyboard, mouse, and headset, ensuring a productive and distraction-free environment.
• Availability to work 7:00 am to 4:00 pm Eastern Standard Time, with flexibility to work overtime hours and weekends during peak holiday seasons.
• At least 6 months of experience working remotely, with a proven track record of productivity and self-motivation.
• A minimum of 2 years of experience in a customer service role, providing support through email, calls, chat, and social media platforms.
• 1 year of experience working with Zendesk or a similar customer service ticketing system, with strong computer skills and data-entry/keyboard proficiency.
• Familiarity with metrics such as handle time, quality assurance, and other performance indicators, with a commitment to continuous improvement.
• Excellent communication skills in English, both verbal and written, with bi-lingual proficiency considered a plus.
• Ability to manage and resolve conflicts quickly and professionally, maintaining a customer-first mindset.
• Highly organized with excellent attention to detail, ensuring accuracy and efficiency in daily tasks.
• A high school degree, GED, or equivalent work experience, with a strong foundation in customer service principles.

What We Offer: Career Growth, Learning Opportunities, and a Dynamic Work Environment

At blithequark, we're committed to fostering a culture of growth, innovation, and continuous learning. As a Customer Service Associate, you'll have access to:

• Career advancement opportunities, with a clear path for professional growth and development.
• Ongoing training and coaching, ensuring you stay up-to-date with industry trends and best practices.
• A dynamic and supportive work environment, with a team of experienced professionals who share your passion for customer satisfaction.
• A comprehensive compensation package, including competitive pay, benefits, and perks that recognize your contributions.

Our Company Culture: Embracing Innovation and Teamwork

At blithequark, we pride ourselves on our fast-paced and dynamic work environment, where innovation and teamwork thrive. As a remote employee, you'll be part of a close-knit team that values collaboration, creativity, and mutual support. We're committed to providing the tools, resources, and training you need to succeed in your role and grow with our organization.

Take the First Step: Apply Now and Join the blithequark Team

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Associate position at blithequark. To be considered, please complete our assessment test, which typically takes 20-30 minutes to complete. This will give us a better understanding of your skills and fit for the role.

Don't miss this opportunity to join a dynamic team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards a rewarding career at blithequark!