Customer Insights Senior Analyst - Driving Consumer Loyalty through Data-Driven Insights at blithequark

Join blithequark as a Customer Insights Senior Analyst and Shape the Future of Customer Experience

At blithequark, we're passionate about delivering exceptional customer experiences that drive loyalty and growth. As a Customer Insights Senior Analyst, you'll play a critical role in helping us understand our customers' needs, preferences, and pain points. You'll work closely with our senior leadership team to develop and implement research studies that inform our business decisions and drive customer-centric strategies.

About the Role

The Customer Insights Senior Analyst is responsible for driving consumer loyalty by managing reviews, analyzing data, and presenting actionable insights to stakeholders. You'll work collaboratively with our Sr. Director to design, develop, and deploy surveys that capture customer feedback and insights. Your expertise in data analysis and storytelling will help us understand our customers' needs and preferences, and inform our business decisions.

Key Responsibilities

• Collaborate with Sr. Director to manage the end-to-end process of Primary Customer Research, including planning, building, distributing, and reporting on surveys to gather customer feedback.
• Design and develop surveys that effectively capture customer feedback and insights, using best practices to ensure maximum reach and response rate.
• Analyze customer feedback data and create reports that provide actionable insights to the business, highlighting pain points, needs, and expectations of our customers.
• Present findings and recommendations to all levels within the organization, from frontline staff to senior leaders, using clear and engaging visuals and language.
• Proactively partner cross-functionally to ensure open dialogue and ongoing relationship improvement by agreeing on shared objectives.
• Continuously review and refine the survey process to ensure it remains relevant to business needs and provides valuable, actionable insights.
• Collaborate with vendors to obtain world-class research methodologies.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in market research or consumer insights.
• Proficiency in understanding various quantitative and qualitative analysis methodologies.
• Ability to manage project schedules and deadlines that run concurrently.
• Strong analytical and critical thinking skills.
• Comfortable communicating with clients face-to-face.
• Hands-on end-to-end survey development experience (i.e., survey design and software).
• Exceptional written, oral, and presentation communication skills.
• Ability to learn survey software and other tools quickly.
• Experience with or ability to learn analytical/research software (e.g., SPSS, Medallia/Qualtrics).
• Experience with Microsoft Office Tools (e.g., Word, PowerPoint, Excel).

Preferred Qualifications

To take your application to the next level, you'll ideally have:

• The ability to understand the big picture and relate insights across different sources.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Insights Senior Analyst, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Develop your skills and expertise in data analysis, research, and customer insights.
• Collaborate with senior leaders to inform business decisions and drive customer-centric strategies.
• Enjoy a competitive salary and benefits package.
• Work in a dynamic and fast-paced environment that's constantly evolving.

Our Culture

At blithequark, we value diversity, equity, and inclusion. We believe in creating a work environment that's inclusive, supportive, and empowering. Our culture is built on a foundation of respect, trust, and open communication. We're committed to providing opportunities for growth and development, and to recognizing and rewarding outstanding performance.

Compensation and Benefits

We're offering a competitive salary of $35-$40 per hour, depending on experience. Our benefits package includes a range of perks and benefits that support your overall well-being, including health insurance, paid time off, and retirement savings.

Why Join blithequark?

If you're a motivated and analytical professional who is passionate about delivering exceptional customer experiences, we want to hear from you. As a Customer Insights Senior Analyst at blithequark, you'll have the opportunity to make a real impact on our business and drive customer-centric strategies. Apply now to join our team and shape the future of customer experience!

Don't miss this opportunity to join blithequark and make a difference in the world of customer insights. Apply today!