Experienced Inside Dealer Success Consultant - CAI: Driving Automotive Dealer Growth through Innovative Marketing Solutions

Unlock Your Career Potential with Cox Automotive

Are you a results-driven sales professional with a passion for delivering exceptional customer experiences? Do you have a talent for developing and implementing effective marketing strategies that drive revenue growth? If so, we have an exciting opportunity for you to join our team as an Inside Dealer Success Consultant - CAI!

At Cox Automotive, we're committed to empowering automotive dealers to succeed in an ever-evolving industry. As a leading provider of innovative marketing and advertising solutions, we're seeking a skilled Inside Dealer Success Consultant to join our team and help drive business growth for our independent automotive dealers.

About the Role

As an Inside Dealer Success Consultant - CAI, you will play a critical role in retaining and growing our client base by providing creative revenue-generating marketing and advertising solutions using Cox Automotive products, services, and technologies. You will be responsible for understanding our dealers' needs, educating them on our solutions, and delivering exceptional customer experiences that exceed their expectations.

Key Responsibilities:

• Conduct periodic business reviews with active dealers within your book of business to understand their needs and identify opportunities for growth.
• Prospect new business within your assigned independent dealer prospects and develop strategies to win new clients.
• Analyze ROI goals and data for assigned book of business, and have a firm understanding and knowledge of media buying cycles, marketing, and target demographics.
• Proactively monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals, and objectives.
• Plan, propose, and carry out a strategy to generate additional business and fulfill service action plans.
• Identify cross-sell and upsell opportunities within your portfolio to maximize revenue and minimize cancellations.
• Reinforce value proposition with content and leverage qualitative and quantitative data to provide dealer insights.
• Advocate for assigned dealers during the implementation and onboarding of solutions.
• Respond and route customer issues to the appropriate resources.
• Proactively communicate account and sales information to management, the Business Development team, and the Dealer Success team.
• Utilize Salesforce to accurately and effectively track activity, as well as update opportunity and account information.
• Ensure billed revenue is collected within the designated time frame.

What We Offer

At Cox Automotive, we believe in rewarding our employees for their hard work and dedication. As an Inside Dealer Success Consultant - CAI, you can expect:

• A competitive salary package with additional incentives.
• A dynamic and inclusive work environment that values different perspectives and celebrates diversity.
• Generous paid time-off and access to a range of benefits, including lifestyle coaching, adoption assistance, pet insurance, employee discounts, tuition reimbursement, and more.
• Ongoing training and development opportunities to help you upskill and stay ahead in your career.
• A flexible work/life balance that allows you to enjoy flexibility, family, and friends.
• Eligibility for additional paid time off, including bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

The Ideal Candidate

To succeed in this role, you'll need:

Minimum Qualifications:

• A Bachelor's degree in a related discipline and 4 years of experience in a related field.
• Alternatively, a Master's degree and 2 years of experience, a Ph.D. and 1 year of experience, or 8 years of experience in a related field.

Preferred Qualifications:

• 3 or more years of automotive dealership experience.
• 3 or more years of call center or equivalent experience and knowledge.
• 3 or more years of sales (inside or outside) experience and related applications and tools.
• Proven experience developing strategy, setting priorities, and managing multiple tasks simultaneously while remaining focused on many details.
• Knowledge and experience with business software applications, including MS Office Suite (Word, PowerPoint, Excel) and virtual demonstration software and communication tools.
• Experience in a customer-focused, account management, revenue-driven environment.
• Proven experience and ability to build and maintain cross-departmental, multi-functional, and collaborative relationships.
• Demonstrated advanced communication skills (written, verbal, phone, and interpersonal) skills.
• Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success.
• Media advertising experience.
• Experience in an account management or service role.

Join Our Team

If you're a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to finding great people to join our friendly team and make a meaningful contribution to our business.

At Cox Automotive, we're proud to be an equal opportunities employer, and we welcome applications from diverse candidates. If you're ready to take your career to the next level and join a dynamic and inclusive team, apply now!