Experienced Lead Virtual Assistant for Dynamic Airbnb Management Company – Remote Leadership Opportunity

Introduction to Our Company

We are a thriving Airbnb Management company based in Toronto, Canada, with a proven track record of over 4 years of successful operations and a portfolio of over 60 units. Our mission is to provide exceptional guest experiences, seamless property operations, and effective property maintenance. We are now seeking a dedicated and detail-oriented Lead Virtual Assistant (VA) to join our team and play a pivotal role in driving our continued success.

About the Role

As a Lead Virtual Assistant, you will be responsible for overseeing a team of VAs, providing training, ensuring quality control, and offering guidance to ensure the highest standards of performance. Your primary focus will be on supporting the smooth operation of our properties, delivering exceptional guest experiences, and maintaining effective property maintenance. This dynamic role requires strong communication skills, proactive problem-solving, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Team Oversight & Leadership: Train, guide, and supervise a team of VAs to maintain high performance and adherence to quality standards. Offer feedback, maintain relationships with key team members, and lead effectively to ensure a cohesive and productive team environment.
• Communication: Maintain clear, efficient, and timely communication with guests, contractors, and team members. Understand when to escalate or gain feedback/confirmation from owners and follow up on delayed responses to ensure prompt resolution of issues.
• Operations & Property Management: Manage booking processes, cancellations, and reservation inquiries. Monitor and control smart lock access for guests and maintenance personnel. Schedule cleaning services, oversee boots-on-the-ground tasks, and request cleaner-provided photos to ensure property readiness.
• Procurement & Expense Management: Place orders on platforms like Instacart, Amazon, Walmart, Canadian Tire, and IKEA for property launches and consumables replenishment. Track expenses and maintain an updated expense tracker to ensure accurate financial management.
• Security & Process Improvements: Monitor security cameras for guest and property safety. Evaluate and recommend improvements to current processes and documentation for enhanced efficiency and effectiveness.

Essential Qualifications

• Language Proficiency: Fluent in English (speaking, writing, reading) with the ability to communicate in a fun and casual tone.
• Experience: Prior experience with Airbnb, VRBO, Hospitable, Pricelabs, QBO, and Microsoft Excel is highly desirable.
• Detail-Oriented: Capable of managing complex tasks with accuracy and attention to detail.
• Independence: Able to work autonomously and demonstrate initiative in problem-solving.
• Resourcefulness: Skilled in leveraging resources like past conversations, internal documents, online research, and AI tools (e.g., ChatGPT) for effective solutions.
• Timeliness: Respond promptly (within 5-10 minutes) to messages from guests, cleaners, and handymen.
• Technical Requirements: Must have a reliable VPN and necessary technical equipment to perform the role.
• Professionalism: Able to supply invoices/receipts for services on a bi-weekly basis and maintain a high level of professionalism in all interactions.

Preferred Qualifications

• Leadership Experience: Prior experience in a leadership or supervisory role, preferably in a virtual or remote setting.
• Property Management Experience: Experience in property management, particularly in the short-term rental industry.
• Technical Skills: Proficiency in additional software applications, such as property management systems or customer relationship management tools.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with team members, guests, and contractors. You will also require strong problem-solving and analytical skills, with the ability to think critically and outside the box. Additionally, you will need to be highly organized and able to prioritize tasks effectively, with a strong attention to detail and a commitment to delivering high-quality results.

Career Growth Opportunities

As a Lead Virtual Assistant with our company, you will have the opportunity to grow your career and develop your skills in a dynamic and supportive environment. You will be part of a collaborative team where your contributions will directly impact the success of our Airbnb hosting business. This is a rewarding opportunity to take on leadership responsibilities, develop your expertise, and make a difference in the world of short-term rental management.

Work Environment and Company Culture

Our company culture is built on a foundation of collaboration, innovation, and excellence. We value our team members and strive to create a positive and supportive work environment that fosters growth, development, and success. As a remote team, we prioritize open communication, transparency, and trust, and we are committed to providing our team members with the tools and resources they need to thrive in their roles.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including opportunities for professional development, flexible working arrangements, and a dynamic and supportive work environment. As a Lead Virtual Assistant, you will be eligible for performance-based bonuses and incentives, as well as opportunities for career advancement and growth within the company.

Conclusion

If you are a motivated and detail-oriented individual with a passion for leadership and property management, we encourage you to apply for this exciting opportunity. As a Lead Virtual Assistant with our company, you will have the chance to make a real difference in the world of short-term rental management and to grow your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, to the link provided. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunities employer and welcome applications from diverse candidates.