Part-time Chat Specialist - Remote Customer Service Representative - Automotive Industry - Gubagoo, an Affiliate of Reynolds and Reynolds

Join the Gubagoo Team as a Part-time Chat Specialist and Elevate Customer Experience in the Automotive Industry

Are you a motivated and customer-focused individual looking for a part-time opportunity in a dynamic and growing company? Gubagoo, an affiliate of Reynolds and Reynolds, is seeking enthusiastic and tech-savvy Part-time Chat Specialists to join our remote team! As a Chat Specialist, you will engage with customers online, providing exceptional service and turning conversations into valuable leads for our automotive dealer clients.

About Gubagoo and Reynolds and Reynolds

Gubagoo is a leading provider of innovative solutions for the automotive industry, and as an affiliate of Reynolds and Reynolds, we are part of a renowned company with a long history of excellence. Our team is dedicated to delivering top-notch customer experiences, and we are looking for individuals who share our passion for exceptional service and technology. At Gubagoo, we foster a relaxed yet professional work environment that encourages growth, learning, and fun. Our culture values positivity, energy, and a commitment to great customer service.

Job Summary

As a Part-time Chat Specialist, you will be the face of our company online, interacting with customers through live chat and providing accurate information about our products and services. Your primary goal will be to turn conversations into leads that help our clients generate revenue. If you have a positive and professional demeanor, excellent communication skills, and a passion for technology, we want to hear from you!

Key Responsibilities

• Customer Engagement: Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Product and Service Knowledge: Develop and maintain a comprehensive understanding of our products and services, ensuring that you can provide accurate information to customers.
• Lead Generation: Narrow down appointment information to schedule appointments and capture customer contact information for lead generation and client review.
• Interaction Summarization: Summarize interactions based on customer needs for client review, ensuring that our clients have valuable insights into customer interactions.
• Knowledge Base Development: Contribute to the development and maintenance of a knowledge base that reflects the evolving products and services offered by our clients.
• Multitasking: Demonstrate strong multitasking skills, handling multiple customer interactions simultaneously while maintaining a high level of quality and professionalism.

Essential Qualifications

• Previous Experience: While previous experience in retail customer service or the automotive industry is preferred, it is not necessary. We welcome applicants with a strong passion for customer service and technology.
• Technical Skills: Basic internet and window-based computer skills are required. Experience with gaming or other software applications is a plus.
• Communication Skills: Excellent written and verbal communication skills are essential for success in this role.
• Adaptability: The ability to adapt to change and thrive in a fast-paced work environment is critical.
• Residency: You must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin.

Preferred Qualifications

• Multitasking: Strong multitasking skills, with the ability to handle multiple customer interactions simultaneously.
• Gaming Experience: Experience with gaming or other software applications that require quick thinking and fast reflexes.

What We Offer

• Competitive Salary: Earn $13.00 per hour, with opportunities for growth and advancement.
• Benefits Package: Enjoy a comprehensive benefits package, including:
  • 401(k)
  • 401(k) matching
  • On-the-job training
  • Referral program
• Flexible Work Arrangements: Work from home as a remote team member, with flexible scheduling options, including day, evening, and night shifts.
• Career Growth Opportunities: Develop your skills and advance your career in a dynamic and growing company.
• Learning Benefits: Participate in ongoing training and development programs to enhance your knowledge and skills.

Work Environment and Culture

• Remote Work: Work from the comfort of your own home, with the flexibility to create your own schedule.
• Company Culture: Join a relaxed yet professional work environment that values positivity, energy, and a commitment to great customer service.
• Health and Wellness: Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

How to Apply

If you are a motivated and customer-focused individual looking for a part-time opportunity in a dynamic and growing company, we encourage you to apply. Please submit your application, including answers to the following questions:

• Do you own your own computer or laptop with a webcam and microphone?
• Are you able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT?
• Are you able to work five days a week, including a Saturday or Sunday?
• Do you reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin?

Don't miss this opportunity to join our team and elevate customer experience in the automotive industry. Apply now and take the first step towards a rewarding and challenging career!