Experienced Customer Support Representative for Music Distribution – Remote Opportunity in Argentina with blithequark

Introduction to blithequark and the Music Distribution Industry

blithequark is a leading innovator in the music distribution sector, dedicated to providing top-notch services that connect artists with their audiences worldwide. As a key player in this vibrant industry, we are passionate about music and committed to delivering exceptional support to our clients. The music distribution landscape is rapidly evolving, with new technologies and platforms emerging every day. At blithequark, we are at the forefront of this evolution, and we are seeking a highly skilled and passionate Customer Support Representative to join our team in Argentina on a remote basis.

Job Overview

In this critical role, you will be the primary point of contact for our clients, providing timely and effective support to ensure their complete satisfaction with our services. Your expertise in music, technology, and customer support will be invaluable in troubleshooting issues, resolving problems, and delivering personalized solutions that meet the unique needs of each client. If you are a music enthusiast with a passion for helping others, a keen interest in technology, and excellent communication skills, we invite you to apply for this exciting opportunity to join the blithequark team.

Key Responsibilities

• Develop a deep understanding of the blithequark Distribution workflow, including its intricacies and best practices for optimal performance.
• Troubleshoot issues with users, employing your technical skills and knowledge of music production to resolve problems efficiently and effectively.
• Maintain meticulous records of user issues, utilizing ticket tags and ensuring that serious or recurring technical issues are escalated to the Support Manager in a timely manner.
• Verify that all projects released through blithequark distribution meet the required standards before delivery to Digital Service Providers (DSPs), guaranteeing the highest quality output.
• Communicate proactively with users to address any issues or concerns, working collaboratively to achieve satisfactory outcomes and fostering long-term relationships.
• Deliver blithequark releases to DSPs, ensuring seamless and efficient distribution of our clients' music to global audiences.

Your Profile

To excel in this role, you should possess a unique blend of skills, passion, and experience. You are:

• A passionate advocate for client satisfaction, dedicated to ensuring every interaction with blithequark is positive and productive.
• A technology enthusiast with a keen interest in the latest developments and trends in the music industry.
• A music aficionado with extensive knowledge of various genres, artists, and the music creation process.
• Familiar with audio production principles and practices, with some experience in music production being highly desirable.
• Able to analyze music and identify potential copyright issues, demonstrating a keen ear for detail and a deep understanding of music composition.
• Knowledgeable about high-resolution graphic artwork and metadata fields, capable of quickly identifying missing elements and assisting in their population.
• An exceptional problem-solver with outstanding troubleshooting skills, always seeking to resolve issues efficiently and effectively.
• Highly organized, with a passion for keeping track of multiple projects and tasks simultaneously, and a results-driven approach to your work.
• An excellent communicator with strong interpersonal skills, able to interact positively with clients, colleagues, and stakeholders, and to turn negative situations into positive outcomes.
• Able to multitask, make swift decisions, and work autonomously when required, while also contributing to a close-knit team environment.
• A genuine and authentic marketer, passionate about advocating for products and services you believe in, with the ability to sell ideas and concepts with sincerity and conviction.
• Proficient in writing and communicating in both English and French, with a third language being a significant asset in our global operations.
• Able to manage a high volume of support tickets (70+ daily) with ease, prioritizing tasks, and maintaining a high level of productivity and efficiency.

Qualifications and Experience

To be considered for this role, you should have:

• Previous experience in a Customer Support role, preferably in the music industry or a related field.
• A passion for music and a deep understanding of the music industry, including its trends, challenges, and opportunities.
• Experience working in a label A&R department or in music distribution, which would be a significant asset in this position.
• A background in recording, music, or engineering, which could provide a solid foundation for your work in music distribution and support.
• Experience in a fast-paced startup environment, which would be beneficial in adapting to the dynamic nature of blithequark's operations.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to a range of training and development opportunities, designed to enhance your skills, knowledge, and career prospects. Our goal is to provide a supportive and stimulating environment that fosters professional growth, innovation, and excellence.

Work Environment and Company Culture

blithequark prides itself on its vibrant and inclusive company culture, which values diversity, creativity, and collaboration. As a remote team member, you will be an integral part of our global community, connected through regular virtual meetings, updates, and social events. We believe in maintaining a healthy work-life balance, offering flexible working arrangements that allow you to thrive in your personal and professional life.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a range of perks and benefits designed to support your well-being and career advancement. While specific details will be discussed during the hiring process, you can expect a comprehensive rewards package that reflects your value to our team and organization.

Conclusion and Call to Action

If you are a motivated and passionate individual with a love for music, technology, and customer support, we invite you to apply for this exciting opportunity to join the blithequark team as a Customer Support Representative. With your skills, experience, and dedication, you will play a vital role in delivering exceptional support to our clients, contributing to the success and growth of blithequark, and shaping the future of music distribution. Apply now to embark on this rewarding journey and take your career to the next level with blithequark.