Experienced Clinical Customer Service Representative for High-Volume Call Center Operations - Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a leading provider of specialty network programs, dedicated to empowering individuals to live healthier and longer. Our mission is built on a foundation of exceptional customer service, and we are seeking talented and compassionate professionals to join our team. As a Clinical Customer Service Representative, you will play a vital role in supporting our members nationwide, providing timely and accurate information, and ensuring a positive experience for all interactions. The healthcare industry is rapidly evolving, and blithequark is at the forefront of this change, offering innovative solutions and services that improve the lives of our members.

Job Overview

We are looking for exceptional customer service professionals to join our high-volume call center team, working remotely from the comfort of their own homes. As a Clinical Customer Service Representative, you will be responsible for answering incoming calls, responding to customer inquiries, and providing information regarding all aspects of our members' association with blithequark. This is a fantastic opportunity to join a dynamic team, work with a leading healthcare organization, and develop your skills in a fast-paced and rewarding environment.

Key Responsibilities

• Answer incoming calls in a professional, accurate, timely, and courteous manner, ensuring a positive experience for all interactions.
• Ascertain the nature of the call and record information in the Communication Log, utilizing proprietary blithequark systems to provide accurate and up-to-date information.
• Look up member information using our systems and provide information to the caller, addressing their concerns and resolving issues in a timely and efficient manner.
• Forward logs requiring further research to the appropriate department, ensuring seamless communication and follow-up.
• Transfer callers to the appropriate queue if the question is of a more complex issue, such as claims or authorizations, ensuring that members receive the support they need.
• Utilize appropriate resources, including online materials, to provide timely responses and resolve issues efficiently.
• Manage time effectively to ensure calls are answered within required timeframes, and appropriate follow-up is done in a timely manner, meeting or exceeding minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately, maintaining accurate and detailed records of interactions.
• Attend weekly staff and other meetings to discuss issues, foster teamwork among department personnel, and contribute to the continuous improvement of our services.
• Respond to requests for internal and external customers and/or clients, as required, providing exceptional service and support.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent, demonstrating a strong foundation in education and a commitment to learning.
• A minimum of one year of experience performing customer service duties, with inbound call center experience preferred, and a proven track record of providing exceptional service in a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office and the ability to learn proprietary systems and software.
• Strong verbal communication skills, with the ability to communicate effectively and empathetically with members, colleagues, and other stakeholders.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a healthcare or clinical environment, with knowledge of medical terminology and healthcare systems.
• Previous experience working in a remote or work-from-home environment, with the ability to self-motivate and manage time effectively.
• Additional education or training in customer service, communications, or a related field, demonstrating a commitment to ongoing learning and professional development.

Core Competencies

To excel in this role, you will need to demonstrate the following core competencies:

• The ability to interact in a positive, respectful manner, establishing and maintaining cooperative working relationships with colleagues, members, and other stakeholders.
• Excellent customer service skills, with the ability to meet the needs and expectations of both internal and external customers, and provide timely and effective solutions to issues and concerns.
• Strong listening and interpersonal communication skills, with the ability to identify critical core competencies based on success factors and organizational environment.
• The ability to effectively organize, prioritize, multi-task, and manage time, meeting deadlines and achieving goals in a fast-paced and dynamic environment.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions, with the ability to adapt to new situations and challenges.
• The ability to analyze information, problems, issues, situations, and procedures, developing effective solutions and making informed decisions.
• The ability to exercise strict confidentiality in all matters, maintaining the trust and confidence of members, colleagues, and other stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for learning, training, and career advancement. As a Clinical Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback, to support your growth and development, and help you achieve your goals.
• Opportunities for career advancement, with the potential to move into leadership or specialized roles, and contribute to the development of our services and programs.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong focus on teamwork, collaboration, and mutual respect. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and contribute to the development of our services and programs. We offer a range of benefits and perks, including:

• Flexible working hours, with the ability to work from home and manage your schedule effectively.
• Access to cutting-edge technology and equipment, to support your work and ensure your success.
• A comprehensive benefits package, including health, dental, and vision insurance, and a range of other perks and benefits.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a starting pay of $15 per hour, and the potential to earn up to $16 per hour within the first year, based on performance and merit. Additionally, we offer bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. Our benefits package includes:

• Health, dental, and vision insurance, to support your physical and mental well-being.
• A 401(k) retirement plan, to help you plan for your future and achieve your long-term goals.
• Paid time off, including vacation, sick leave, and holidays, to support your work-life balance and overall well-being.
• A range of other perks and benefits, including employee discounts, recognition programs, and opportunities for career advancement.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Clinical Customer Service Representative with blithequark, you will have the chance to make a real difference in the lives of our members, while developing your skills and advancing your career. Don't miss out on this fantastic opportunity to join a leading healthcare organization and contribute to our mission of empowering individuals to live healthier and longer. Apply now to become a part of our dynamic team and start your journey with blithequark today!