Experienced Customer Support Agent for Weekends and Nights – Delivering Exceptional Service in the Sports Betting Industry at blithequark

Introduction to blithequark

blithequark is a pioneering sports-tech entertainment company that is revolutionizing the way consumers engage with their favorite sports, teams, and leagues. As the premier gaming destination in the United States, blithequark boasts a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media. With a presence across all 50 states, approximately 17 million customers, and 28 retail locations, blithequark is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada, and Scotland. Its networks, blithequark TV and blithequark+, are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

Our Culture and Values

At blithequark, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We're dedicated to building a winning team and pride ourselves on being able to make every moment mean more, especially when it comes to your career. Our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. We believe in winning right, which means we'll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, blithequark offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self.

The Position

We are seeking Customer Service Game Changers with an acute, customer-centric mindset to support the players of the Number 1 Sportsbook in the US. The ideal candidate will have previous iGaming experience, be passionate about sports, and possess the ability to adapt to and embrace any challenge and opportunity presented to them. As a Customer Support Agent, you will play a critical role in delivering exceptional service and enhancing the betting experience for our customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various channels, including live chat, email, and phone.
• Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
• Provide explanations on betting options and outcomes, odds, promotions, and policies.
• Investigate and resolve customer complaints or issues efficiently and effectively.
• Escalate complex problems to higher-level support or management when necessary.
• Follow up with customers to ensure satisfactory resolution of issues.
• Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
• Stay updated on sports events, odds changes, and industry trends.
• Educate customers on how to navigate the platform, place bets, and utilize features effectively.
• Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
• Identify and report any suspicious activities or potential compliance issues.
• Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.

Essential Qualifications

• Minimum 12 months Customer Service experience in the Sports Betting industry.
• Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
• Excellent communication skills, both verbal and written.
• Ability to adapt and deliver in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Familiarity with customer service software and CRM systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Commitment to upholding responsible gaming practices and compliance standards.

Preferred Qualifications

• Previous experience working in a similar role in the sports betting industry.
• Knowledge of sports betting regulations and laws.
• Experience with customer service metrics and analytics.
• Strong technical skills, including proficiency in Microsoft Office and CRM software.
• Ability to speak multiple languages.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship opportunities, professional development resources, and workshops. Our goal is to help you refine your skills and advance in your career, whether that's within our customer support team or in other areas of the company.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and exciting. We believe in having fun and enjoying the work we do, and we're looking for people who share that passion. Our company culture is built around our core values of innovation, teamwork, and customer focus. We're committed to creating a workplace where everyone feels valued, respected, and included, and where diversity and inclusion are celebrated.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, paid leave, and a range of other benefits designed to support your well-being and quality of life. We also offer a range of perks, including access to our sports betting platform, tickets to sporting events, and other fun and exciting experiences.

Conclusion

If you're passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity. As a Customer Support Agent at blithequark, you'll have the chance to work with a talented team of professionals who are dedicated to delivering exceptional service and enhancing the betting experience for our customers. You'll also have the opportunity to grow and develop in your career, and to be part of a company that is committed to innovation, teamwork, and customer focus. So why not join us and become a part of the blithequark team? Apply now and take the first step towards an exciting and rewarding career in the sports betting industry.