Senior Customer Service Representative Specialist - Treasury Management Card Technology at blithequark

Unlock a Rewarding Career in Customer Service with blithequark

At blithequark, our people are the driving force behind our success, and we're committed to fostering an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our company's achievements. As a leader in the financial services industry, we're dedicated to delivering exceptional customer experiences and building lasting relationships with our clients.

We're now seeking an experienced Senior Customer Service Representative Specialist to join our Treasury Management Card Technology team at blithequark. As a Senior Customer Service Representative Specialist, you will play a critical role in providing advanced customer service support to our card clients within our West Region, working hours aligned with the Pacific Time Zone.

About the Role

This is a remote position, allowing you to work from a quiet, confidential space in your home, approved by blithequark. As a Senior Customer Service Representative Specialist, you will be responsible for delivering exceptional customer service, resolving complex issues, and providing expert support to our clients.

Key Responsibilities

• Perform advanced customer service activities and initiatives for specialized products and services, leveraging an advanced process or tool to support internal and external customers.
• Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via multiple channels, including phone, email, and chat.
• Resolve customer service inquiries and issues, recommending appropriate solutions and identifying root causes to prevent future occurrences.
• Maintain high levels of customer satisfaction, consistent with blithequark's core values, and demonstrate a commitment to quality.
• Document customer interactions and complete service requests to minimize customer effort or additional action.
• Serve as a coach or mentor to the customer service team, providing guidance and support to ensure exceptional customer experiences.

Qualifications and Requirements

To be successful in this role, you will need to demonstrate the following skills, competencies, and qualifications:

Preferred Skills

• Accountability and responsibility for customer outcomes
• Continual improvement process and customer service expertise
• Excellent communication skills, both written and verbal
• Decision-making and problem-solving abilities
• Technical support and troubleshooting skills
• Relationship building and customer interaction experience

Essential Competencies

• Accuracy and attention to detail
• Client relationship management and customer experience management
• Decision-making and critical thinking
• Effective communications and interpersonal skills
• Fraud detection and prevention knowledge
• Managing multiple priorities and tasks
• Problem-solving and analytical skills
• Products and services knowledge, including card technology and treasury management
• Tech-savvy and adaptability to new technologies

Education and Experience

Typically, candidates for this role will have an Associate's degree or equivalent, as well as related experience or product knowledge to accomplish primary duties. A minimum of 3+ years of experience in customer service, preferably in the financial services industry, is required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

What We Offer

At blithequark, we offer a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options include:

• Medical/prescription drug coverage, dental, and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with blithequark match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Paid time off, including maternity and/or parental leave, holidays, occasional absence days, and vacation days

Compensation and Incentives

The base salary for this role ranges from $31,200 to $67,600, depending on geographic location, market data, and individual skills, experience, and education. This role is also incentive-eligible, with payment based on company, business, and/or individual performance.

Why Join blithequark?

At blithequark, we're committed to fostering an inclusive and accessible workplace culture. We provide equal employment opportunities to qualified persons, regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

If you're a motivated and customer-focused professional looking to advance your career in customer service, we encourage you to apply for this exciting opportunity at blithequark. Join our team and be part of a dynamic organization that values its employees and is dedicated to delivering exceptional customer experiences.

How to Apply

If you're ready to take the next step in your career, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

At blithequark, we're committed to providing a workplace that is free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.