Experienced Customer Service Representative - Transforming Healthcare through Personalized Support at blithequark

Join blithequark in Revolutionizing Healthcare

At blithequark, our mission is to bring our heart to every moment of your health, transforming the way healthcare is delivered. We're committed to making healthcare more personal, convenient, and affordable. Our customer-centric approach is at the forefront of everything we do, and we're looking for dedicated professionals to join our team as Customer Service Representatives.

About the Role

As a Customer Service Representative at blithequark, you will be the single-point-of-contact for our members, plan sponsors, and providers. Your role is crucial in delivering exceptional customer experiences, resolving issues, and providing personalized support. You'll work closely with our members to understand their needs, educate them on our services, and guide them to the right resources.

Key Responsibilities

• Respond to customer inquiries via phone, resolving issues and addressing concerns in a timely and professional manner.
• Take ownership of each customer contact, ensuring that issues are resolved and customers are connected to additional services as needed.
• Utilize effective communication skills to understand customer needs, provide customized interactions, and build trusting relationships.
• Educate customers on benefit plan information, available services, and self-service tools to enhance their overall experience.
• Document and track customer interactions, using our systems and processes to ensure seamless follow-up and resolution.
• Identify trends and emerging customer service issues, working to develop solutions to address potential problems and improve customer satisfaction.
• Collaborate with internal departments to resolve service issues, develop process improvements, and deliver client-specific presentations.
• Participate in special projects and initiatives, providing technical expertise and contributing to the development of call center staff.

Essential Qualifications

To succeed in this role, you'll need:

• Customer service experience in a transaction-based environment, such as a call center or retail location.
• Effective organizational skills and the ability to manage multiple tasks.
• Excellent communication skills, both verbal and written.
• A high school diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications can enhance your application:

• Previous experience in a healthcare or insurance setting.
• Knowledge of customer service software and technology.
• Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our comprehensive benefits package includes:

• Competitive hourly rate: $17.50 per hour.
• A range of medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Training and Work Environment

Our Customer Service Representatives undergo a comprehensive 19-week training program, held onsite in Blue Bell, PA. After successful completion, you'll have the opportunity to work from home, enjoying a flexible schedule and a better work-life balance. We're committed to creating a supportive and inclusive work environment that fosters growth and development.

Career Growth Opportunities

At blithequark, we're dedicated to helping our employees grow and succeed. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and development programs.
• Take on additional responsibilities and contribute to special projects and initiatives.
• Advance to leadership roles or explore other career paths within the organization.

Our Culture

At blithequark, we pride ourselves on our customer-centric culture. We believe in putting our heart into every moment of our customers' health, and we're committed to delivering exceptional service experiences. Our employees are passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.

Why Join blithequark?

If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we want to hear from you. At blithequark, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service.
• Develop your skills and expertise in a supportive and inclusive work environment.
• Contribute to the development of innovative solutions that transform the healthcare industry.
• Enjoy a comprehensive benefits package and competitive compensation.

If you're ready to join a team that's dedicated to making a difference, apply now to become a Customer Service Representative at blithequark. We can't wait to hear from you!

Don't miss this opportunity to join our team and be part of a company that's changing the face of healthcare. Apply today!

The anticipated application window for this opening will close on: 09/19/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.