Experienced Donor Outreach Coordinator – Remote Customer Service Representative for Life-Saving Mission at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are driven by a profound sense of purpose, dedicated to making a positive impact on the lives of others. As a leader in our industry, we recognize the importance of customer-focused and impact-inspired individuals who are passionate about helping others. Our organization is built on the principles of care, compassion, and commitment to leading together towards a common goal. If you are a motivated and customer-centric professional looking to make a difference, you will find a career at blithequark to be both fulfilling and purpose-driven.

Job Overview

We are seeking a highly skilled and dedicated Donor Outreach Coordinator to join our team. As a Donor Outreach Coordinator at blithequark, you will play a vital role in supporting our life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. This is an exceptional opportunity to work from the comfort of your own home in El Paso, TX, and be part of a team that is committed to making a positive difference in the lives of others.

Key Responsibilities

• Actively engage with current, previous, and potential donors to schedule their next blood donation at a local blood drive, ensuring a seamless and positive experience for all donors.
• Provide quality customer service, inspiring donors to realize their life-transforming potential and fostering a sense of community and social responsibility.
• Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals, and ensuring that all team members are working together towards a common objective.
• Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service, ensuring that all donors feel valued and appreciated.
• Code donor records appropriately based on the information provided by donors and management, maintaining accurate and up-to-date records and ensuring compliance with all relevant regulations and guidelines.

Schedule and Work Arrangements

We offer a flexible schedule that allows you to work from the comfort of your own home. The available schedules are Tuesday - Saturday or Sunday - Thursday, with working hours from 10:30am - 7:00pm (AZ time). Our start date for this position is October 21, 2024, and we are looking for individuals who are available to start on this date and are committed to working the assigned schedule.

Essential and Preferred Qualifications

To be successful in this role, you will need to possess excellent customer service skills, with the ability to communicate effectively with donors and provide a positive experience. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple responsibilities. Bilingual candidates are preferred, as this will enable you to communicate with a diverse range of donors and provide a more personalized experience.

Skills and Competencies

The following skills and competencies are required for success in this role:

• Excellent customer service skills, with the ability to communicate effectively with donors and provide a positive experience.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work in a fast-paced environment, with a high level of energy and motivation.
• Strong communication and interpersonal skills, with the ability to build relationships with donors and colleagues.
• Ability to work independently, with minimal supervision, and as part of a team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Donor Outreach Coordinator, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. You will also have the opportunity to work with a talented and dedicated team, and to contribute to a mission that is making a positive difference in the lives of others.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a high level of energy and motivation. We are a team-oriented organization, with a strong focus on collaboration and communication. Our company culture is built on the principles of care, compassion, and commitment to leading together, and we are looking for individuals who share these values and are passionate about making a positive difference.

Compensation, Perks, and Benefits

We offer a comprehensive total rewards package that includes:

• Medical, dental, and vision insurance, to ensure that you and your family are protected and healthy.
• 401K + 5% company match, to help you plan for your future and achieve your long-term financial goals.
• Tuition assistance up to $5k per year, to support your ongoing education and development.
• Free basic life and AD&D insurance, to provide you with peace of mind and financial security.
• Free short-and-long-term disability insurance, to protect you in the event of illness or injury.
• Paid time off, to ensure that you have the opportunity to rest and recharge.
• Employee Resource Groups, to provide you with a sense of community and connection with your colleagues.
• Recognition and perks, to recognize and reward your contributions and achievements.

Conclusion

If you are a motivated and customer-centric professional looking to make a difference, we encourage you to apply for the Donor Outreach Coordinator position at blithequark. This is an exceptional opportunity to work with a talented and dedicated team, and to contribute to a mission that is making a positive difference in the lives of others. With a comprehensive total rewards package, opportunities for career growth and development, and a dynamic and supportive work environment, this is a role that will challenge and reward you in equal measure. Apply today to join our team and start making a positive impact!