Experienced Customer Service Representative - Client-Facing Operations and Issue Resolution at Blithequark

Join the Blithequark Team: Where Heart Meets Innovation in Healthcare

At Blithequark, we're redefining the healthcare landscape by putting our heart into every moment of your health. Our purpose-driven culture empowers us to deliver enhanced, human-centric healthcare solutions for a rapidly changing world. We're seeking a talented Customer Service Representative to join our Client-Facing Operations team, where you'll play a vital role in transforming our culture and accelerating innovation.

About Blithequark and Our Industry

Blithequark operates at the forefront of healthcare, leveraging cutting-edge technology and a patient-centric approach to improve health outcomes. Our organization is built on a foundation of empathy, compassion, and a commitment to making healthcare more personal, convenient, and affordable. By joining our team, you'll be part of a dynamic and forward-thinking organization that's shaping the future of healthcare.

Position Summary

As a Customer Service Representative - Client-Facing Operations and Issue Resolution at Blithequark, you'll serve as a single point of contact on a client-facing team in a call center environment. Your primary responsibility will be to respond to client service requests and issues, including enrollment and billing, commissions, technical support, install/group administration, and all other routine customer service inquiries. You'll strive to deliver first-call resolution for 90-95% of inquiries by accurately identifying, researching, and resolving issues based on the initial phone call/letter/email from the client.

Key Responsibilities:

• Respond to client service requests and issues via phone, email, or letter, providing timely and effective solutions.
• Deliver first-call resolution for a high percentage of inquiries, ensuring efficient and effective issue resolution.
• Develop and maintain technical acumen to accurately identify, research, and resolve client issues.
• Provide exceptional customer service, ensuring a positive client experience and fostering long-term relationships.
• Utilize process improvement and root-cause analysis methodologies to identify areas for improvement and implement changes.
• Collaborate with internal stakeholders to resolve complex issues and improve overall client satisfaction.
• Maintain accurate records and documentation of client interactions and issue resolution.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED equivalent required.
• Prior call center experience, preferably in a healthcare or client-facing environment.
• Strong client-facing orientation and exceptional customer service skills.
• Demonstrated problem-solving skills and ability to work in a fast-paced environment.
• Capability to develop technical acumen and adapt to new systems and processes.
• Experience working from home or in a remote environment (work-from-home arrangement).

Preferred Qualifications:

• Experience with process improvement and root-cause analysis methodologies.
• Familiarity with healthcare industry trends, regulations, and best practices.
• Certifications or training in customer service, communication, or related fields.

What We Offer

Compensation and Benefits:

At Blithequark, we offer a competitive compensation package, including:

• Pay range: $17.00 - $31.30 per hour (dependent on experience, education, and geography).
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.
• CVS store discount and discount programs with participating partners.
• Education assistance and free development courses.
• Well-being programs and resources to support your physical and mental health.

Career Growth and Learning Opportunities:

At Blithequark, we're committed to helping our team members grow and develop their skills. You'll have access to:

• Training and development programs to enhance your technical and soft skills.
• Opportunities for career advancement and professional growth.
• Mentorship and coaching from experienced professionals.
• Cross-functional training and exposure to different areas of the organization.

Our Culture and Work Environment

At Blithequark, we're proud of our culture and work environment. We strive to create a workplace that's inclusive, supportive, and empowering. Our Heart At Work Behaviors guide our actions and decisions, ensuring that we:

• Put our heart into every moment of our work.
• Foster a culture of empathy, compassion, and respect.
• Empower our team members to take ownership and make decisions.
• Drive innovation and continuous improvement.
• Make a positive impact on our communities and the world around us.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application by September 20, 2024.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Don't miss this chance to join our team and make a meaningful impact in the lives of our clients. Apply now and start your journey with Blithequark!