**Experienced Customer Service Representative – Work From Home Opportunity at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home. As a key member of our team, you'll play a vital role in redefining how our customers engage with our latest product offerings, media, and entertainment. **About blithequark** blithequark is a global leader in communications and technology, dedicated to providing innovative solutions that transform lives. With a rich history of innovation and a commitment to excellence, we're shaping the future of customer experience. As a Customer Service Representative at blithequark, you'll be part of a dynamic team that's passionate about delivering best-in-class service to our customers. **Job Summary** As a Customer Service Representative, you'll be the voice of blithequark, responsible for cultivating relationships and retaining customers through empathetic and consultative approaches. You'll take complex issue resolution to the next level, transforming frustrated exchanges into exceptional customer experiences. Your extensive knowledge of our products and services will be the key to resolving problems and offering solutions to customers. **Key Responsibilities** * Efficiently navigate between multiple systems to resolve complex customer concerns related to one or more products or services * Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services * Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting * Utilize virtual communication tools to engage your manager or support team for assistance * Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services * Perform basic troubleshooting for one or more products or services * Adhere to a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service **Work Schedule and Availability** * This is a full-time position (40 working hours per week) * Hours of operation are subject to change, including possible Mandatory Overtime when business needs require * Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST * Initial training/nesting hours are Monday – Friday 9:00am to 6:00pm (~3 months). Attendance is Mandatory Daily. * Post-training/nesting hours – will shift to later hours that could include Saturday and/or Sunday * Note: Paid time off becomes available after 3 months of service **What's in it for you?** * We'll offer paid-training that you'll be required to complete from home, as well as resources to encourage your career growth * A competitive compensation package, with a starting salary of up to $41,035 per year, and the potential to earn up to $47,035 based on sales performance * An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off * 50% employee discount on eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories, AT&T Internet (Fiber where available), AT&T phone, and AT&T wireless home phone **Qualifications** * Must reside in the following states: SD, IL, IN, & WI * Must have verified internet service with a minimum of 18 mb download and 12mb upload speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Company will provide equipment (keyboard, monitor, computer, mobile device, etc.) * Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) * Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Why join blithequark?** * We're a global leader in communications and technology, dedicated to providing innovative solutions that transform lives * We're passionate about delivering best-in-class customer experiences and are committed to excellence * We offer a dynamic and supportive work environment, with opportunities for career growth and development * We're committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected **How to Apply** If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job