Supervisor – Call Center (Temporary, Remote)
Overview
We are seeking a Supervisor – Call Center (Temporary, Remote) in Lawrence, KS.
Responsibilities:
• Supervise daily call center operations to ensure quality service and efficiency.
• Train, mentor, and support team members to meet performance goals.
• Monitor call metrics and implement improvements to enhance customer satisfaction.
• Handle escalated customer issues promptly and professionally.
• Maintain compliance with company policies and procedures.
Skills Needed:
• Strong leadership and communication skills.
• Ability to multitask and adapt in a fast-paced environment.
• Problem-solving and conflict resolution abilities.
• Proficiency with call center software and tools.
Benefits: Competitive pay, flexible remote work, professional development opportunities, and a supportive team environment.
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