Experienced Remote Customer Service and Sales Representative - Retention Specialist Role at blithequark

Join blithequark: Where Purpose Meets Career Growth

At blithequark, we're not just a company - we're a family united by a noble purpose: helping save lives for a living. With a rich history dating back to 1874, we've established ourselves as the #1 smart home security provider in the U.S., protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. If you're looking for a career where you can make a real impact, join our team and put purpose behind your paycheck.

About the Role: Remote Customer Service/Sales Representative

In this critical role, you'll be a Retention Specialist, serving as an expert problem solver in a retention capacity. Your primary goal will be to retain customers who wish to cancel their blithequark services by providing an award-winning customer experience that increases brand loyalty and retains customers for the long term. You'll handle a high volume of incoming calls from customers requesting to cancel and proactively identify opportunities to recommend long-term solutions to keep their business.

Key Responsibilities:

• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of blithequark's services.
• Handle back-to-back calls with care, empathy, compassion, and professionalism to ensure the best customer experience.
• Leverage exceptional de-escalation skills on difficult escalated calls, focusing on identifying concerns and providing multiple offers to resolve customer issues.
• Retain long-term business for blithequark through customer service commitments and provide the right solution to save customers.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request and create quick calculations to negotiate the right solution with customers.
• Consistently improve performance and achieve goals.
• Multitask using several tools (10+) to retain customers and make them customers for life.
• Maintain knowledge of blithequark policies, products, services, and systems, as well as knowledge of the wireless industry, service capabilities, and other security companies.

What You'll Need to Succeed

Essential Qualifications:

• 2+ years of experience in a sales role tied to performance, where you had to sell or save customers.
• 2+ years of Call Center Customer Service/Sales Experience.
• High school diploma, GED, college degree, or some college experience.
• Private, undisturbed place to work from home, free from distractions.
• High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.

Preferred Qualifications:

• Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service.
• Ability to interpret contracts and communicate terms and conditions.
• Perform quick calculations.
• Active listening and negotiation skills.
• The ability to work with numerous screens and programs open to help resolve customer issues.

Training and Development

This role requires onsite paid training for the first 8-12 weeks in Wichita, KS. During our 8-week program, you'll receive daily support from our training and onboarding teams to ensure your success. Your learning journey will focus on product knowledge, selling/saving, competition, and systems training, equipping you to be an expert within blithequark and meet and exceed your sales targets.

What We Offer

Culture and Work Environment:

At blithequark, culture is everything! You're not just joining a company - you're joining a family who shares the same goal: Saving Lives. We create an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun!

Compensation and Benefits:

• Paid Training.
• Full benefits on the 1st of the month after 31 days of employment.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement, employee referral bonuses.
• A culture of coaching, development, and career growth opportunities.
• The starting hourly rate for this position is $18.00 per hour, reaching $21.00 per hour after 180 days of employment.

Why Choose blithequark?

At blithequark, it's more than a job - it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. Every employee is united under one noble purpose: we help save lives for a living. We're everyday heroes, making an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued.

Ready to Apply?

If you're looking for a career where you can make a real impact and grow professionally, we encourage you to apply for this exciting opportunity at blithequark. Don't miss your chance to join our team and put purpose behind your paycheck. The anticipated end date for application submission is 9/25/2024, and the role is scheduled to start on 10/28/2024.

Join blithequark today and be part of a team that's changing lives!