Technical Customer Care Specialist I - Delivering Exceptional Client Experience at blithequark

Join blithequark's Dynamic Team as a Technical Customer Care Specialist

At blithequark, we're passionate about providing top-notch service to our clients, and we're looking for a talented Technical Customer Care Specialist to join our team. As a Technical Customer Care Specialist, you'll be the primary point of contact for our clients, resolving their application and product issues via phone, email, chat, and other electronic communication methods. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark is a leading provider of innovative solutions, operating at the forefront of the industry. Our company culture is built around delivering exceptional client experiences, fostering long-term relationships, and driving business growth. As a Technical Customer Care Specialist, you'll be an integral part of our customer care team, working closely with clients to resolve their technical issues and providing expert-level support.

Key Responsibilities

• Handle routine customer questions relating to product usage within blithequark's suite of products, providing timely and effective resolutions.
• Provide technical support on issues through to resolution, leveraging your technical knowledge to deliver excellent care to clients.
• Maintain expert-level knowledge of blithequark's processes and procedures, staying up-to-date on the latest developments and best practices.
• Accurately log all customer information in our CRM tool, ensuring that client data is up-to-date and easily accessible.
• Facilitate communication to other departments as needed to resolve client concerns, collaborating with internal stakeholders to drive issue resolution.
• Communicate with key stakeholders to identify and resolve inquiries, providing clear and concise updates on issue status.
• Provide proper follow-up to ensure customers are kept apprised of the issue status, demonstrating a commitment to client satisfaction.

Minimum Qualifications

To be considered for this role, you must meet the following minimum qualifications:

• High School Diploma/GED or equivalent.
• Generally less than 2 years' experience in a customer-facing or technical support role.
• Ability to troubleshoot and document issues related to system performance and functionality.
• Excellent communication skills (verbal and written), with the ability to articulate complex technical information in a clear and concise manner.
• Strong problem-solving/troubleshooting skills, with a logical and methodical approach to issue resolution.
• Strong interpersonal skills and attention to detail, with a focus on delivering exceptional client experiences.
• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours.
• Ability to work independently as a team to deliver on individual and business goals.

Preferred Qualifications

While not required, the following preferred qualifications will be considered a plus:

• Displays strong dependability and reliability, with a track record of delivering results in a fast-paced environment.
• Ability to handle multiple, competing priorities and deliver results in a dynamic and rapidly changing environment.
• CRM case logging/Salesforce experience, with a strong understanding of CRM systems and their application in a customer-facing role.
• Experience with interaction distribution systems such as Genesys Pure Cloud, with a strong understanding of the technical infrastructure that supports customer care operations.
• Automotive industry knowledge, with a familiarity of the industry and its unique challenges and opportunities.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Technical knowledge: You'll need to have a strong understanding of blithequark's products and services, as well as the technical infrastructure that supports them.
• Communication skills: You'll need to be able to communicate complex technical information in a clear and concise manner, both verbally and in writing.
• Problem-solving skills: You'll need to be able to troubleshoot and resolve technical issues, using a logical and methodical approach.
• Interpersonal skills: You'll need to be able to work effectively with clients, colleagues, and internal stakeholders to drive issue resolution and deliver exceptional client experiences.
• Adaptability: You'll need to be able to adapt to changing priorities and circumstances, remaining flexible and responsive in a dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Technical Customer Care Specialist, you'll have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to ensure you're equipped to succeed in your role.
• Ongoing training and coaching to help you stay up-to-date on the latest products, services, and technical developments.
• Opportunities for career advancement and professional growth, with a clear path for progression within the company.
• Mentorship and support from experienced colleagues and leaders, providing guidance and support as you navigate your career.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and the work environment we provide for our employees. As a Technical Customer Care Specialist, you'll be part of a dynamic and collaborative team, working in a fast-paced and dynamic environment. We offer:

• A flexible and supportive work environment, with a focus on work-life balance.
• A collaborative and inclusive team culture, with opportunities for socialization and team-building.
• A range of benefits and perks, including competitive compensation, health insurance, and paid time off.
• Opportunities for professional growth and development, with a commitment to helping our employees succeed in their careers.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation and benefits package, including:

• Competitive salary and benefits, with opportunities for bonuses and other incentives.
• A range of health and wellness benefits, including medical, dental, and vision insurance.
• Paid time off and holidays, with a generous vacation policy.
• Opportunities for professional development and growth, with a commitment to helping our employees succeed in their careers.

Conclusion

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity as a Technical Customer Care Specialist at blithequark. As a key member of our customer care team, you'll play a critical role in delivering exceptional client experiences and driving business growth. With a comprehensive compensation and benefits package, ongoing training and development opportunities, and a collaborative and inclusive team culture, we offer a compelling proposition for talented individuals looking to succeed in their careers.

Apply now to join our dynamic team at blithequark!