Experienced Customer Service Representative - Driving Excellence in Client Communications at blithequark

Unlock Your Potential as a Customer Service Representative at blithequark

At blithequark, we're revolutionizing the way businesses connect and grow through innovative, secure, and sustainable automation processes. Our diverse teams are the driving force behind our success, fostering meaningful connections with clients and each other. As a Customer Service Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences, resolving complex issues, and embodying our core values in every interaction.

About blithequark and the Industry

blithequark is a trailblazer in supporting businesses of all sizes on their digital transformation journey. We're committed to empowering our customers with reliable, secure, and sustainable solutions that unlock operational efficiency. As a Customer Service Representative, you'll play a vital role in shaping the future of customer communications and contributing to our mission of powering secure and sustainable business connections through digital and physical channels.

Your Role in Our Future

As a Customer Service Representative at blithequark, you'll be responsible for handling inbound inquiries from internal and external customers, dealers, and field service offices. Your expertise and passion for delivering exceptional customer experiences will drive our success. Key responsibilities include:

• Handling incoming calls, emails, and inquiries from district, dealer, and internal customers, ensuring prompt resolution and proper documentation.
• Providing first-call resolution for troubleshooting depot repair equipment models using various software programs.
• Interacting professionally with internal and external teams to resolve issues and respond to communications in a timely, clear, and concise manner.
• Exercising judgment and discretion in daily tasks, partnering with managers and team members for efficient and effective work.
• Researching and resolving routine requests and customer concerns, providing global support for all blithequark products and services.
• Meeting and exceeding established call metrics, embracing continuous improvement, and accomplishing additional tasks assigned by management.

Your Profile

To excel as a Customer Service Representative at blithequark, you'll need:

• A High School Diploma or equivalent (GED) with 2-5 years of customer service experience, including 1+ year of continuous experience.
• The ability to multi-task in a high-volume, fast-paced call center environment with intermediate computer skills, including typing 45 WPM+ and 10-key by touch.
• Proficiency in Windows applications (Microsoft Office) and a reliable high-speed internet connection (200+ Mbps download / 20+ Mbps upload).
• The ability to work remotely with minimal noise/distractions, consistently producing measurable results.

Preferred qualifications include:

• Hands-on troubleshooting experience.
• Familiarity with leasing and billing processes, as well as multiple software systems.
• Experience with systems like SAP, Salesforce, and CRM.
• Fluency in 2+ languages.

Don't worry if you don't meet every single requirement - we're open to candidates who are eager to learn and grow with us.

Skills and Competencies for Success

To thrive as a Customer Service Representative at blithequark, you'll need:

• Exceptional emotional intelligence and a passion for helping others.
• The initiative to seek and embrace change, remaining flexible and adaptable in a fast-paced environment.
• Proficient problem-solving skills, with the ability to resolve complex issues over the phone.
• A style of communication that is open, honest, and empathetic.
• A strong commitment to representing our organizational core values in every interaction.

Career Growth Opportunities and Learning Benefits

At blithequark, we're dedicated to helping you grow and develop your skills. As a Customer Service Representative, you'll have access to:

• Global opportunities for growth through our 24/7 online learning platform.
• Comprehensive training programs to enhance your skills and knowledge.
• Career advancement opportunities in a dynamic and growing organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse culture. As a Customer Service Representative, you'll be part of a community that values:

• Empowerment: We're committed to giving you the autonomy to make decisions and take ownership of your work.
• Passion: We're passionate about delivering exceptional customer experiences and driving business growth.
• Inspiration: We're inspired by the connections we make with our clients and each other.
• Community: We're a team of individuals with one goal, but many perspectives, and we're committed to being an inclusive employer.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you'll enjoy:

• A competitive hourly pay range of $14.62-$21.92.
• A flexible work model that blends office and remote setup for a balanced lifestyle.
• Comprehensive rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Access to our complimentary employee assistance program for mental health support.

Join Our Community

At blithequark, we're committed to being an Equal Employment Opportunity Employer. We believe that diversity brings benefits to our customers, our business, and our people. We encourage applications from all suitable applicants, regardless of background.

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our community and shape the future of customer communications at blithequark.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected].