Junior Assistance Animal Reviewer
About the position
Responsibilities
• Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines.
• Review other profile information for accuracy of information.
• Show attention to detail and critical thinking skills.
• Take ownership of assignments and be proactive towards achieving goals.
• Meet designated production goals.
• Provide professional explanations to users regarding insufficient information.
• Collaborate with the team in discussions regarding questionable information.
• Participate in team discussions regarding procedural changes or continued training.
• Report to team lead and management as appropriate.
• Meet individual and team performance targets by achieving key productivity and quality KPIs.
• Contribute to a collaborative team by sharing ideas and process improvements.
Requirements
• Education and/or professional experience working in a field directly related to disability services (medical, therapy, special education, etc.).
• Proficiency with technology and computers (Google suite, slack, zoom).
• Ability to develop and maintain momentum through workflow.
• Ability to maintain focus, even at times when environment can become distracting.
• Able to adapt to various workloads/procedural changes in an ever-changing environment.
Benefits
• Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
• Company sponsored Life Insurance and Short Term Disability.
• Optional Life Insurance and Long Term Disability Plans.
• 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.
• Paid time off accrual beginning first day of employment.
• Paid holidays.
• Optional remote work days.
• Paid Family/Military/Bereavement leave.
• Pet friendly office.
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