Experienced Specialist in Government and Corporate Affairs Customer Service - Delivering Exceptional Travel Experiences at blithequark

Join the blithequark Family and Take Your Career to New Heights

Are you ready to embark on a journey that combines your passion for customer service with your expertise in government and corporate affairs? At blithequark, we're not just an airline; we're a global community that connects people, cultures, and businesses. As a Specialist in Government and Corporate Affairs Customer Service, you'll be at the forefront of delivering exceptional travel experiences to our valued customers, while contributing to the success of our Corporate Affairs Team within the Government Affairs Division.

About the Role

This critical role is part of the Corporate Affairs Team within the Government Affairs Division at blithequark. As a Specialist, Government and Corporate Affairs Customer Service, you will be responsible for promoting and selling air travel on blithequark, preparing itineraries, computing fares, issuing refunds, and resolving customer complaints in a professional and timely manner.

Key Responsibilities

• Promote and sell air travel on blithequark, ensuring that customers receive personalized service and tailored travel solutions.
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, utilizing your knowledge of Native SABRE and other relevant systems.
• Respond to customer inquiries regarding general travel information, resolving problems and addressing concerns in a mutually beneficial manner.
• Communicate effectively with customers over the phone, researching passenger complaints, advising on cancelled or delayed flights, and providing updates on new rules, policies, and procedures that may impact their travel plans.
• Demonstrate a high level of initiative, exercising good judgment and dependability in your work, while maintaining satisfactory attendance and a commitment to ongoing learning and professional development.

Qualifications and Skills

To succeed in this role, you'll need a combination of education, experience, and skills. Here's what we're looking for:

Minimum Qualifications

• A Bachelor's degree in a relevant field or equivalent experience/training, demonstrating a strong foundation in customer service, government affairs, or a related discipline.

Preferred Qualifications

• Additional education or experience in a related field, such as business, marketing, or public policy, which can enhance your understanding of the industry and customer needs.
• Previous experience in customer service, preferably in the airline or travel industry, with a proven track record of delivering exceptional customer experiences.

Essential Skills

• Excellent leadership, organizational, and customer contact skills, with the ability to work effectively in a fast-paced environment.
• Knowledge of Native SABRE and other relevant systems, with the ability to learn new technologies and processes as needed.
• Resourcefulness and creativity in resolving customer complaints and addressing problems in a timely and professional manner.
• A high level of initiative, with the ability to exercise good judgment and be dependable in your work.

What You'll Get

At blithequark, we offer a comprehensive benefits package and a range of perks that can enhance your personal and professional life. Here are just a few of the benefits you can expect:

• Travel Perks: Enjoy travel privileges for you, your family, and friends to over 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits from day one, along with virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Take advantage of our wellness programs, which provide you with the tools, resources, and support you need to be your best self.
• 401(k) Program: Participate in our 401(k) program, with employer contributions available after one year, depending on your workgroup.

Career Growth and Development

At blithequark, we're committed to helping you grow your career and develop your skills. As a Specialist in Government and Corporate Affairs Customer Service, you'll have opportunities to:

• Develop your expertise in customer service, government affairs, and corporate affairs, with ongoing training and professional development.
• Take on new challenges and responsibilities, with opportunities for career advancement within the company.
• Network with colleagues and industry professionals, building relationships and connections that can help you succeed in your career.

Our Culture and Values

At blithequark, we're proud of our inclusive and diverse culture, which is reflected in our 20+ Employee Business Resource Groups. These groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse world.

We're committed to being a welcoming and supportive workplace, where everyone can feel valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer experiences and contributing to the success of our Corporate Affairs Team, we encourage you to apply for this exciting opportunity.

Join Us

If you're ready to take your career to new heights and join a dynamic team of professionals who are passionate about delivering exceptional customer experiences, we invite you to apply for this Specialist, Government and Corporate Affairs Customer Service role at blithequark. With our comprehensive benefits package, opportunities for career growth and development, and inclusive and diverse culture, we're confident that you'll find a rewarding and challenging career with us.

Don't miss this opportunity to be part of a team that is shaping the future of air travel and making a difference in the lives of our customers. Apply now and take the first step towards a fulfilling and successful career at blithequark!