Experienced Customer Service Representative - Tile and Natural Stone Industry Expert at blithequark

Join the Leading Manufacturer of Tile and Natural Stone in the United States

At blithequark, a renowned leader in the tile and natural stone manufacturing industry, we're dedicated to fostering a work environment that's as supportive as it is dynamic. As a subsidiary of a larger industry powerhouse, we've established ourselves as a benchmark for excellence, driven by a team of dedicated professionals who share our commitment to delivering exceptional customer experiences.

About Us

blithequark is more than just a workplace; it's a community that values hard work, promotes from within, and believes in maintaining a healthy work-life balance. Our family-friendly environment is complemented by a range of unique benefits that go beyond the standard medical and dental coverage, reflecting our appreciation for the dedication of our team members.

The Role: Customer Service Representative

We're seeking an exceptional Customer Service Representative to join our close-knit team. As the face of blithequark, you'll be responsible for delivering top-notch service to our customers, ensuring their needs are met with efficiency and care. This role is pivotal in driving customer satisfaction and fostering long-term relationships.

Primary Objective

The primary objective of this role is to ensure seamless coordination between blithequark and its customers, providing a high level of service and support. You'll be at the forefront of processing sales orders and resolving customer issues related to products or services.

Key Responsibilities

• Manage customer accounts effectively, handling tasks such as order entry, product inquiries, order status updates, pricing, stock checks, and transportation management within a fast-paced call center environment.
• Provide exceptional customer service to a high volume of inbound calls using Automated Call Distribution (ACD) systems.
• Accurately key in orders, process faxes, and prepare reports as necessary.
• Collaborate with various internal teams and SSCs to address customer inquiries and resolve order issues promptly.
• Respond to customer needs in a timely and professional manner.
• Participate in special projects and undertake additional duties as required, demonstrating flexibility and a willingness to adapt.

Essential Qualifications and Experience

To excel in this role, you'll need:

• A High School Diploma or GED equivalency.
• A minimum of 2 years of experience in a call center or customer service environment.
• A proven focus on customer account management is preferred.

Skills and Competencies

Success in this role requires:

• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment, handling multiple tasks and priorities.
• Strong problem-solving skills, with the ability to resolve customer complaints effectively.
• A customer-centric approach, with a passion for delivering exceptional service.
• Proficiency in using call center technology and software, including ACD systems.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. Our comprehensive benefits package includes:

• A competitive salary, with expected base pay rates between $23.41 hr and $35.04 hr.
• Company Match on 401k, helping you plan for your future.
• Employee Purchase Discount, allowing you to enjoy the products we offer at a discounted rate.
• Tuition Reimbursement, supporting your ongoing education and career development.
• Opportunities for career growth and professional development within a dynamic industry.

Work Environment and Culture

blithequark prides itself on its inclusive and supportive work environment. We're committed to fostering a culture that values diversity, promotes equality, and supports the well-being of all our team members. As an Equal Opportunity Employer, including disability/veteran, we're dedicated to providing opportunities for everyone.

Career Growth and Learning Benefits

Joining blithequark isn't just about securing a job; it's about embarking on a career path that offers growth, learning, and development opportunities. We're committed to helping our team members achieve their professional goals, whether through internal promotions or supporting external educational pursuits.

A Message to Active Military, Transitioning Service Members, and Veterans

blithequark is proud to support our U.S. military, veterans, and their families. We encourage active military, transitioning service members, and veterans to apply for this role, valuing the skills and dedication you bring to our team.

Why Join blithequark?

By joining our team, you'll become part of a company that's not just a leader in its industry but also a community that cares. You'll have the opportunity to work with a talented team of professionals, contribute to the success of our customers, and grow your career in a supportive and dynamic environment.

If you're ready to take the next step in your career and join a company that values its people as much as its customers, we encourage you to apply for the Customer Service Representative role at blithequark. Together, let's build a brighter future.