Experienced Customer Service Manager - Hospitality Industry for Short-Term Rentals at Blithequark

Join the Blithequark Team: Deliver Exceptional Guest Experiences in the Short-Term Rental Industry

Blithequark is a leading provider of furnished housing solutions, offering a unique blend of comfort and convenience to travelers and temporary residents. With a growing presence in major cities, we are seeking a highly skilled and customer-focused individual to join our Hospitality team as a Customer Service Manager. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing guest communications, and coordinating operational needs across our properties.

About Blithequark

Blithequark operates a portfolio of fully furnished apartments, available for nightly to monthly rentals, advertised on popular platforms such as Airbnb, Vrbo, and Booking.com. Our properties are carefully managed to provide a seamless and enjoyable experience for our guests. With a strong focus on customer satisfaction, we are committed to delivering exceptional service and building long-term relationships with our guests and partners.

Job Summary

We are looking for a part-time Customer Service Manager to join our Hospitality team, working approximately 20 hours per week, from 3 pm to 10 pm CST, Monday through Wednesday, with potential for additional hours as the company continues to grow. The ideal candidate will have a strong background in customer service and hospitality, with excellent communication skills, attention to detail, and proficiency in modern technologies.

Key Responsibilities

• Provide exceptional customer service to Blithequark guests, responding to their queries, concerns, and feedback in a timely and efficient manner.
• Conduct guest screening to ensure safety and security, complying with Blithequark and property partner requirements.
• Manage guest reservations, including booking suggestions, alterations, and cancellations.
• Utilize digital communication systems to manage guest communications, including messages, emails, calls, and texts.
• Address guest complaints, conducting research and negotiating solutions to ensure guest satisfaction.
• Troubleshoot maintenance and technology issues, lockouts, and other guest issues, collaborating with relevant stakeholders as needed.
• Coordinate operational needs with Blithequark staff, including scheduling repairs and maintenance, and monitoring turnovers.
• Serve as a point of contact for property partner communications, managing listing marketing and revisions as needed.
• Analyze guest reviews to identify opportunities for improvement and implement changes to enhance the guest experience.
• Manage social media and periodic public relations activities to promote Blithequark properties and services.

Requirements and Qualifications

Essential Qualifications:

• 2+ years of experience in customer service, hospitality, or a related field.
• College diploma or equivalent.
• Reliable smartphone, computer, and high-speed Wi-Fi connection at all times.
• Ability to respond to messages within 5 minutes or less.
• Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills, both written and verbal, with a positive attitude and exceptional customer service presence.
• Proficiency in spreadsheets, word documents, and similar operational software.
• Ability to work independently as well as part of a team.
• Willingness to work 4 days a week, including weekends and holidays.
• Ability to pass a background check and provide 2-3 references from past or current supervisors.

Preferred Qualifications:

• Experience in the short-term rental industry or a similar field.
• Familiarity with property management software and technologies.
• Certifications or training in customer service, hospitality, or a related field.

What We Offer

At Blithequark, we are committed to providing a supportive and dynamic work environment that fosters growth and development. As a Customer Service Manager, you can expect:

• Competitive hourly rate of $20.00 per hour.
• Flexible schedule, with opportunities for additional hours as the company grows.
• Opportunities for professional growth and development in the hospitality industry.
• A collaborative and supportive team environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, highlighting your relevant experience and qualifications.

As a valued member of our team, you will play a critical role in shaping the guest experience and contributing to the success of Blithequark. We look forward to hearing from you and exploring how you can join our team!