Experienced Full-Time Remote Contact Center Agent - Customer Service Representative for Healthcare and Insurance Services at Blithequark

Join the Blithequark Team as a Remote Contact Center Agent

Blithequark is a leading provider of quality healthcare services, and we're seeking highly skilled and motivated individuals to join our team as Contact Center Agents. As a frontline representative of our organization, you will play a crucial role in ensuring member satisfaction through effective communication, problem resolution, and client education. This is an exciting opportunity to work remotely and be part of a dynamic team dedicated to delivering top-notch assistance to our members and providers.

About Blithequark and the Industry

Blithequark operates in the healthcare industry, focusing on providing comprehensive insurance services, including Medicare and Medicaid. Our mission is to deliver high-quality healthcare services to our members, and we're committed to creating a positive and supportive work environment for our employees. As a Contact Center Agent at Blithequark, you will be an integral part of our team, working closely with our members and providers to address their inquiries and concerns.

Key Responsibilities

• Interact with members and providers via phone to provide information and address inquiries, concerns, and questions about insurance coverage and products.
• Transfer calls to the appropriate department and follow up on unresolved inquiries and complaints.
• Perform research on billing inquiries and claims to provide payments and refunds.
• Act as a liaison between various departments to address concerns and resolve customer issues.
• Navigate through automated information systems to analyze caller's situation and provide solutions.
• Demonstrate the ability to perform in a fast-paced, changing environment and maintain minimum quality scores or better.
• Work flexible schedules, including evenings, weekends, and holidays, as needed to meet business demands.
• May be required to work some overtime as the business requires.

Essential Qualifications

• High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client look up systems while talking to customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• Adapt to a fast-paced and ever-changing environment.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications

• Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish.
• Healthcare industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous healthcare work experience interacting with members and/or providers.

Skills and Competencies

To succeed as a Contact Center Agent at Blithequark, you should possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should be proficient in navigating through automated information systems and have experience with data entry and client demographics. Strong analytical and interpersonal skills are essential, as well as the ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our employees. As a Contact Center Agent, you will have opportunities for career advancement in areas such as performance support, Senior Agent roles, people leader roles, business analytics, and workforce effectiveness. You'll also have access to ongoing training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

Blithequark is a dynamic and supportive organization that values its employees. We offer a flexible and remote work environment, allowing you to work from the comfort of your own home. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're committed to creating a positive and inclusive work environment.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary commensurate with location.
• Overtime and quarterly bonuses averaging $1,100 every three months.
• Medical, Dental, Vision, Basic Life & Accident Insurance.
• Flexible Reimbursement Accounts.
• Employee Assistance Plan.
• 401(k) plan.

Training and Development

As a new Contact Center Agent at Blithequark, you will undergo a 6-week paid virtual training program, which is classroom-based and scheduled between 9:30 am to 5:30 pm EST, Monday through Friday. This comprehensive training program will equip you with the skills and knowledge needed to succeed in your role.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. Please submit your application, and we'll be in touch to discuss your qualifications further.

We're an equal opportunity employer and welcome applications from diverse candidates. We look forward to the possibility of you joining our team and contributing to our mission of providing quality healthcare services.