Patient Services Representative - Remote Opportunity with a Leading Eating Disorder Treatment Program

Join Equip, a Revolutionary Virtual Eating Disorder Treatment Program

Are you a compassionate and organized individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment and are committed to making a difference in the lives of others? If so, we have an exciting opportunity for you to join Equip, a pioneering virtual eating disorder treatment program, as a Patient Services Representative.

Equip is on a mission to ensure that everyone with an eating disorder has access to effective treatment, regardless of their background or circumstances. Founded in 2019, the company has rapidly grown to become a leading provider of virtual eating disorder treatment, operating in all 50 states and partnering with most major health insurance plans. With a strong focus on innovation, diversity, and inclusivity, Equip has been recognized by Forbes, LinkedIn, TechCrunch, Fast Company, and Business Insider as a Next Billion-Dollar Startup, Top Startup, and one of the Most Innovative Companies.

About the Role

As a Patient Services Representative, you will be the primary point of contact for patients, families, and healthcare providers seeking information about Equip's treatment program. You will be responsible for managing inbound calls, responding to inquiries, and scheduling patient appointments in a timely and efficient manner. This role requires strong organizational skills, multitasking abilities, and excellent communication and problem-solving skills.

Key Responsibilities:

• Answer inquiry calls and provide live information to patients, families, and referents.
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
• Collect patient information and input data points into various platforms and systems.
• Schedule patient screening appointments, conducting reminder calls, and providing support to patients/families who request live contact.
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
• Perform other duties as assigned.

Qualifications and Requirements

To be successful in this role, you will need:

• 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
• Experience with fast-paced, high-volume inbound call management.
• Strong skills in communication and collaboration with diverse teams.
• Organized and results-driven.
• Comfortable in a fast-paced environment, subject to rapid change and innovation.

Preferred Qualifications:

• Experience working in a healthcare or related field.
• Knowledge of eating disorder treatment and support services.
• Bilingual or multilingual language skills.

What We Offer

At Equip, we offer a comprehensive benefits package, including:

• Competitive hourly rate: $24 - $24 per hour.
• Bonus based on performance.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off.
• Family and short-term disability leave.

Work Environment and Company Culture

This is a 100% remote role, allowing you to work from the comfort of your own home. As a Patient Services Representative, you will be part of a dynamic and passionate team dedicated to making a difference in the lives of individuals with eating disorders. At Equip, we value diversity, equity, inclusion, and belonging, and strive to create a work environment that is inclusive and supportive of all employees.

Diversity, Equity, Inclusion, and Belonging at Equip

At Equip, we believe that diversity, equity, inclusion, and belonging are essential to our mission and values. We have established an Equip DEIB council, Equip For All (EFA), to promote diversity, equity, and inclusion within the organization. EFA aims to create a space driven by mutual respect, thoughtful communication, and effective strategy, enabling full participation of members who identify as marginalized or under-represented and allies.

Career Growth and Development

As a Patient Services Representative, you will have opportunities for career growth and professional development within the organization. You will be part of a dynamic and innovative company that is committed to continuous learning and improvement. With a strong focus on employee development, Equip provides training and support to help you succeed in your role and advance in your career.

Why Join Equip?

If you are a compassionate and organized individual with a passion for delivering exceptional customer service, we encourage you to join our team as a Patient Services Representative. At Equip, you will have the opportunity to make a meaningful difference in the lives of individuals with eating disorders, while working in a dynamic and supportive environment.

If you believe you have what it takes to be a successful Patient Services Representative at Equip, we invite you to submit your application today. We are keen to hear from talented candidates like you who share our passion for delivering exceptional care and support to those in need.

Apply now and join our team of dedicated and passionate professionals!