Experienced Phone and Chat Specialist - Healthcare Staffing Support with Competitive Bonus Opportunities

Join Our Dynamic Team: Revolutionizing Healthcare Staffing Solutions

At Five Star Call Centers, we're on a mission to connect healthcare professionals with facilities in need, ensuring that our communities receive the best care possible. As a key player in our team, you'll be working as a Phone and Chat Specialist, providing critical support to nurses and healthcare facilities. This role is not just about customer service; it's about making a difference in people's lives.

About Us

We're a forward-thinking organization that values flexibility and innovation. Our hybrid work model allows you to balance your time between our remote office and home, giving you the autonomy to work in an environment that suits you best. We're committed to providing a competitive salary and benefits package to attract top talent who share our passion for delivering exceptional service.

Key Responsibilities

• Manage a high volume of inbound and outbound calls, ensuring timely and effective communication with nurses and healthcare facilities.
• Handle multiple chat channels simultaneously, providing prompt and professional support to clients.
• Follow established communication scripts to address various topics and concerns.
• Identify customer needs, clarify information, and provide solutions or alternatives to meet their requirements.
• Access company and client resources to accurately handle calls and chats.
• Perform data entry tasks and provide customer service support.
• Navigate online platforms efficiently to verify nurse credentials and process shift requests.
• Maintain punctuality and attendance at all scheduled times, ensuring seamless operations.
• Remain positive and professional in all customer interactions, upholding our company's reputation.
• Demonstrate flexibility and adaptability in a fast-paced environment, with the ability to cross-train as requested.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience.
• Technical savvy and the ability to navigate online platforms efficiently.
• Strong phone and verbal communication skills, along with active listening.
• The ability to type 35 words per minute accurately.
• A background check applicable with state and federal laws is required.

Preferred Qualifications

While not mandatory, the following qualifications can give you a competitive edge:

• Previous remote work from home experience.
• A quick learner with the ability to work independently.

Skills and Competencies

To excel as a Phone and Chat Specialist, you'll need to possess:

• Excellent communication and interpersonal skills.
• The ability to multitask and manage multiple chat channels simultaneously.
• Strong problem-solving skills and attention to detail.
• A customer-centric approach, with a focus on delivering exceptional service.
• Adaptability and flexibility in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At Five Star Call Centers, we're committed to your growth and development. As a Phone and Chat Specialist, you'll have opportunities to:

• Develop your customer service and communication skills.
• Gain experience in a fast-paced, dynamic environment.
• Cross-train in various areas, expanding your skillset.
• Advance to leadership roles or specialized positions within the company.

Work Environment and Company Culture

We're a team that values:

• Flexibility and work-life balance.
• Innovation and continuous improvement.
• Collaboration and teamwork.
• Professional development and growth.

Our hybrid work model allows you to work from home or our remote office, giving you the autonomy to choose your work environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting pay of $14/hour, with shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance.
• Paid training (3 weeks in length, 8:00am-5:00pm Mon-Fri CST).
• Full-time status (40 hours).
• Equipment provided (laptop, headset, etc.) for full-time permanent employees.

We're committed to providing a comprehensive benefits package that supports your well-being and financial security.

Join Our Team

If you're a motivated and experienced customer service professional looking to make a difference in the healthcare industry, we encourage you to apply now. As a Phone and Chat Specialist, you'll be part of a dynamic team that's dedicated to delivering exceptional service and support. Don't miss this opportunity to join our team and take your career to the next level.

Apply now and become part of our mission to revolutionize healthcare staffing solutions!