Experienced Full-Time Evening Customer Care Associate - Healthcare Navigation and Support with 10% Rate Differential at Blithequark

Join the Award-Winning Team at Blithequark

Blithequark is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, dedicated to making healthcare easier for our members. We're seeking a compassionate and customer-focused Evening Customer Care Associate to join our team. As a work-from-home associate, you'll play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system.

About Blithequark

At Blithequark, we're passionate about helping people every single day. Our employees enjoy a supportive and friendly work environment, with opportunities for growth and development. We're proud to have received numerous awards and recognition for our excellence in customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small) - 2024
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - 2024
• #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate at Blithequark, you'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Your Success

At Blithequark, we're invested in your success. You'll receive:

• Comprehensive new-employee training program to help you develop the knowledge and skills necessary for success in your role
• All work equipment and technology needed to perform your job duties
• Ongoing support and guidance from supervisors and staff

Benefits and Compensation

We offer a total rewards package that includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs
• Hourly rate starting at $16.00, with a 10% rate differential for evening shifts

Requirements

To be successful in this role, you'll need:

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution skills
• Multitasking skills

Work Environment and Culture

At Blithequark, we're committed to creating a work environment that's supportive, inclusive, and respectful. We:

• Value diversity and promote equal employment opportunities
• Respect and appreciate our employees' unique perspectives and experiences
• Offer a flexible work-from-home arrangement, allowing you to work from the comfort of your own home

Career Growth Opportunities

At Blithequark, we're dedicated to helping our employees grow and develop their careers. We offer:

• Ongoing training and development opportunities
• Opportunities for advancement and promotion
• A culture that encourages learning, innovation, and creativity

Why Join Blithequark?

If you're passionate about helping others, have excellent customer service skills, and are committed to making a difference in the healthcare industry, we want to hear from you! At Blithequark, you'll have the opportunity to:

• Make a positive impact on the lives of our members
• Work with a talented and dedicated team
• Grow and develop your career in a dynamic and supportive environment

How to Apply

If you're excited about this opportunity and are ready to join our award-winning team, please apply today! We can't wait to hear from you and discuss how you can make a difference at Blithequark.