Experienced Customer Service Specialist - Remote Opportunity with blithequark

Join blithequark: Elevate Your Customer Service Career in a Dynamic Remote Environment

At blithequark, we're passionate about delivering world-class managed staffing and talent consulting services that delight our clients. As a leader in the industry, we understand the importance of a diverse workforce that mirrors the clients we serve and the people they support. We're now seeking an experienced Customer Service Specialist to join our team on a remote basis, bringing their expertise and dedication to our mission.

About the Role: Customer Service Specialist II - Remote

As a Customer Service Specialist II at blithequark, you will be the frontline representative of our commitment to exceptional customer service. This role is pivotal in ensuring that our clients and providers receive the support they need in a timely and professional manner. Working remotely, you will be responsible for handling inbound calls, responding to voicemails, and maintaining accurate records of interactions within our system.

Key Responsibilities

• Respond to inbound calls and voicemails on the provider relations line, addressing a range of inquiries including application status for provider enrollment, assistance with Medicaid provider numbers, and compliance reviews.
• Demonstrate a strong commitment to customer service, ensuring that all interactions are handled with professionalism and care.
• Create accurate and detailed call logs in our system, summarizing contact with providers and applicants.
• Support team and business goals related to enrollment support and customer service, contributing to the overall success of our operations.
• Assist with additional tasks as needed, such as document uploads, to ensure the smooth operation of our services.

Essential Qualifications and Skills

To succeed in this role, you must possess a combination of experience, skills, and personal qualities that align with our customer service-focused culture.

Experience:

• A minimum of 2 years of customer service experience, with a proven track record of handling customer inquiries and resolving issues.
• A Bachelor's degree coupled with 2 years of paid experience, or 36 months of experience with a minimum of two years working with critical care providers, public health providers, or providers caring for vulnerable populations such as children, older adults, or persons with disabilities.
• At least one year of experience in provider monitoring, Medicaid or third-party payer provider billing, or provider training.
• Experience working in environments such as home health programs, community health programs, hospitals, or social service programs is highly valued.

Skills and Competencies:

• Excellent communication skills, with the ability to work effectively in a team environment.
• Proficiency in MS Word, Excel, Outlook, and internet applications, with a strong foundation in computer literacy.
• The ability to exercise independent judgment based on policy and procedure, with a keen attention to detail and accuracy.
• A strong work ethic that includes meeting deadlines and adhering to established standards.

What We Offer: Career Growth, Learning, and a Supportive Work Environment

At blithequark, we're not just looking for individuals to fill a role; we're investing in professionals who are eager to grow and develop their careers. As a Customer Service Specialist II, you will have the opportunity to enhance your skills in customer service, provider relations, and operational support. Our remote work environment is designed to be flexible and supportive, allowing you to work effectively from home with the tools and technology you need to succeed.

Our company culture is built on a foundation of diversity, equity, and inclusion, ensuring that every team member feels valued and respected. We offer a range of benefits and compensation that reflects our commitment to attracting and retaining top talent. While specifics may vary, our total rewards package is designed to support your well-being and career aspirations.

Working Conditions and Logistics

• This is a remote position, requiring a dedicated workspace with limited noise and distractions.
• A reliable internet connection and a computer with updated software are necessary to support our remote desktop infrastructure.
• The role operates on a schedule of 8:00 am to 4:30 pm EST, requiring a headset for handling calls.
• This is a temporary assignment expected to last 60-90 days, offering a unique opportunity to contribute to our team on a short-term basis.

Join Our Team: Apply Now to blithequark

If you're a motivated and customer-focused professional looking for a challenging and rewarding remote opportunity, we encourage you to apply for this Customer Service Specialist II role at blithequark. Our commitment to equal employment opportunities means that all qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, or other protected characteristics.

To be considered, you must be authorized to work for any employer in the U.S. We appreciate your interest in joining our team and look forward to reviewing your application.

blithequark is an e-Verify participant and is dedicated to creating a diverse and inclusive workplace.