Experienced Remote Customer Service Representative - Delivering Exceptional Support to blithequark's Valued Customers

Join blithequark's Dynamic Team as a Remote Customer Service Representative

For over two decades, blithequark has been making a positive impact on its customers by providing top-notch support and services. As a pioneer in the industry, blithequark continues to grow and expand its operations, and we're now seeking enthusiastic and experienced Remote Customer Service Representatives to join our team.

About the Role

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer service, support, and professionalism to our valued customers. You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing timely and effective solutions. If you're passionate about delivering outstanding customer experiences and working in a dynamic, fast-paced environment, this is an exciting opportunity to join our team.

Key Responsibilities

• Respond to general to moderately complex telephone calls, troubleshoot customer issues, and provide timely and effective solutions.
• Utilize an automated system to answer telephone calls, respond to customer inquiries, and forward calls to appropriate personnel as needed.
• Research customer calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs).
• Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry.
• Interface with team personnel, management, and customers to resolve customer service issues and provide support.
• Conduct outbound calls to customers in response to customer direction or other business needs.
• Respond to numerous phone inquiries daily, utilizing standard call-center technology, including telephones, email, and web browsers.
• Assist callers in completing online applications, fill out timesheets, and adhere to privacy rules set forth by the programs we service.
• Maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service.
• Report problems through an easy online system and respond to telephone inquiries within set time parameters.
• Complete all assigned training as necessary and adhere to provided schedule.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent required.
• Minimum one (1) year customer service experience required.
• Experience working with computer software, customer relationship management tools, and telephone technology.
• Experience working with and skilled in the use of help desk software.
• Ability to utilize problem-solving skills in complex situations.
• Excellent communication skills, both written and oral.
• Ability to work independently and as a team.
• Download speeds of at least 60mbps and upload speed of at least 6mbps (verified via speedtest.net).

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Previous experience working in a call center or customer service environment.
• Familiarity with CRM software and help desk tools.
• Strong analytical and problem-solving skills.
• Excellent time management and organizational skills.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive hourly rate of $18.00 per hour.
• Medical, Dental, Vision, and 401k benefits available.
• Paid, comprehensive training to equip you with the tools and resources needed to succeed.
• Opportunities for career growth and professional development.
• A dynamic, supportive work environment that fosters collaboration and teamwork.

Work Environment and Company Culture

As a Remote Customer Service Representative at blithequark, you will work in a remote environment, with the flexibility to work from the comfort of your own home. We require applicants within a 50-mile radius of our Sacramento, CA location to pick up equipment onsite, while those outside this radius will be mailed their equipment.

At blithequark, we're committed to creating a culture that values diversity, equity, and inclusion. We're an Equal Opportunity Employer, and all employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Physical Requirements and Work Environment

To perform this job successfully, you will need to:

• Possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment.
• Have corrected vision within the normal range.
• Have hearing within normal range (a device to enhance hearing may be provided if needed).
• Be able to sit for prolonged periods throughout the workday, with occasional mobility required.
• Wear a mask when in community with other employees (as recommended by CDC guidelines).

Why Join blithequark?

By joining blithequark, you'll become part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to work in a fast-paced, supportive environment that fosters collaboration and teamwork. With our comprehensive benefits package, opportunities for career growth, and commitment to diversity, equity, and inclusion, you'll be able to grow and thrive in your career.

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a positive impact on our customers.

Interviews will be held from 10/7/24 – 10/11/24, with an anticipated start date of 10/29/2024.

To apply, simply click the link below. We can't wait to hear from you!