Experienced Customer Service Representative - Medicare - Contract-to-Hire Opportunity with blithequark

Join blithequark's Team as a Customer Service Representative - Medicare

blithequark is partnering with a leading healthcare insurance provider to hire multiple Customer Service Representatives for a contract-to-hire role. This is an exciting opportunity to work with a reputable organization in the healthcare industry, providing top-notch customer service to Medicare clients. As a Customer Service Representative - Medicare, you will be the primary point of contact for customers, handling claims, benefits, enrollment, and other inquiries. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

About the Role

As a Customer Service Representative - Medicare at blithequark, you will be responsible for providing 5-star service to customers, resolving their issues, and addressing their concerns in a timely and professional manner. This is a 100% remote role, allowing you to work from anywhere within a one-hour radius of Philadelphia, PA 19103. You will be part of a dynamic team that values empathy, strong communication skills, and a customer-focused approach.

Key Responsibilities

• Handle inbound customer calls, responding to inquiries and resolving issues related to Medicare claims, benefits, enrollment, and other services.
• Provide exceptional customer service, ensuring a positive experience for customers and upholding the high standards of the team.
• Navigate multiple systems simultaneously to access customer information, process requests, and resolve issues efficiently.
• Communicate complex information clearly and effectively over the phone, using proper grammar, professional language, and a customer-centric tone.
• Demonstrate empathy and strong problem-solving skills to address customer concerns and resolve issues promptly.
• Work a variety of shifts, including late nights and weekends, as part of a 37.5 hour workweek, with opportunities for overtime as needed.

Essential Qualifications

To be successful in this role, you must have:

• Call center customer service experience, handling inbound calls (no telesales).
• Excellent customer-focused competencies, with strong customer service skills and a service-oriented mindset.
• Empathy and strong problem-solving skills to address customer concerns and resolve issues effectively.
• Strong verbal and written communication skills, with the ability to clearly communicate complex information over the phone.
• The ability to navigate multiple systems simultaneously and score 80% or above on the eSkills test.

Preferred Qualifications

While not mandatory, the following qualifications are highly preferred:

• High school diploma or GED with 2 years of customer service experience or call center experience.
• Healthcare industry experience, particularly in Medicare.
• Previous Medicare experience or a medical background.
• Call center customer service experience, handling inbound calls.

What We Offer

At blithequark, we offer a range of benefits and opportunities for growth and development. As a Customer Service Representative - Medicare, you can expect:

• A competitive compensation package and benefits.
• Opportunities for career advancement and professional growth within the organization.
• A dynamic and supportive work environment that values employee well-being and satisfaction.
• Ongoing training and development programs to enhance your skills and knowledge.
• The flexibility to work remotely, with the autonomy to manage your work schedule and environment.

Company Culture and Work Environment

At blithequark, we pride ourselves on our company culture and work environment. We value:

• A customer-centric approach, with a focus on delivering exceptional service to our clients.
• A collaborative and supportive team environment, where employees can share ideas and learn from each other.
• Innovation and continuous improvement, with opportunities for employees to contribute to process improvements and new initiatives.
• Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all employees.

Why Join blithequark?

By joining blithequark as a Customer Service Representative - Medicare, you will have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Work with a reputable organization in the healthcare industry, making a positive impact on customers' lives.
• Enjoy a flexible and autonomous work arrangement, with the ability to work remotely.
• Be part of a team that values employee well-being and satisfaction, with opportunities for career advancement and growth.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to express your interest in the Customer Service Representative - Medicare role at blithequark.

Don't miss this chance to join a dynamic team and take your career to the next level. Apply now and become a part of blithequark's commitment to delivering exceptional customer service and making a positive impact in the healthcare industry.